Customer Support Advisor with Ukrainian - popular retail shop

Concentrix; Poland; On-site; PLN 42,000 - 64,000; Full time

Job summary

Concentrix is hiring for a customer service role based in Katowice, Poland. You will handle customer inquiries for a major clothing brand via phone, email, social media, and live chat, with Sundays limited to chat support. The role emphasizes empathy, accuracy, and teamwork within a supportive environment.

Fluency in Ukrainian and English (B2) is required, along with strong MS Office skills. The position follows a 5-day work week with weekend rotation and on-site office work.

Qualifications

• Fluent Ukrainian in speech and writing (native speakers preferred).
• English knowledge at B2 level for team communication and training.
• Excellent computer skills and MS Office proficiency.

Responsibilities

• Provide customer service for a well-known clothing brand while maintaining high service quality.
• Handle inquiries via phone, email, social media, and live chat; Sundays only chat support.
• Communicate empathetically and professionally with customers and team members.
• Provide reliable, accurate information to customer questions and problems.

Skills

Ukrainian language

English B2

MS Office

Telephone support

Job description

Responsibilities:

• Customer service for a well-known clothing brand and maintaining the highest quality of customer service in line with project standards.
• Efficient customer contact through phone, email, social media, live chat. On Sundays, there is a break from phone calls; only chat is supported.
• Positive, empathetic, and professional approach to customers.
• Providing reliable and accurate information in response to customer questions and problems.
• Active communication within the team and support for team members.
• Supervising complaints and maintaining a high level of customer satisfaction.
• Maintaining high quality of assigned tasks in customer contact.

Requirements:

• Experience in telephone customer service or similar work is preferred.
• Fluent knowledge of Ukrainian in speech and writing (native speakers preferred).
• Knowledge of English at a B2 level for team communication and training.
• Excellent computer skills and MS Office proficiency.
• Shift work: Mon - Fri 8:00-16:00/11:00-19:00 and weekends 9:00-17:00.
• Work 5 days a week and only 3 weekend days a month. If you work on the weekend, you have days off during the week.

What we offer:

• Contract of mandate.
• Career development in a reputable company that rewards employees with commitment and passion.
• Work in a comfortable office in Katowice.

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.