Customer Service Specialist with Hebrew

Concentrix CVG International Sp. z o.o.; Katowice; On-site; PLN 24,000 - 36,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Remote work opportunities

Training & career development

Job summary

Concentrix CVG International Sp. z o.o. in Katowice seeks a Customer Service Specialist with Hebrew to join our team. You will advise customers on hygiene products, respond in Hebrew and English by phone and via written channels, and log e-commerce complaints to ensure a high-quality service experience.

We offer a 3-month probation period with potential extension, paid training, and access to learning platforms such as Concentrix University and LinkedIn Learning.

Qualifications

• Hebrew language proficiency at C1/C2 level required.
• English knowledge at B2 level for training and internal communication.
• Experience in customer service is a plus.

Responsibilities

• Advise customers on hygiene products as a brand ambassador.
• Answer inbound and make outbound calls in Hebrew and English.
• Provide multichannel written support (email, chat, social) in Hebrew and English.
• Document e-commerce complaints on platforms and maintain customer satisfaction.
• Stay polite, patient and ensure a high end-to-end customer experience.

Skills

Hebrew (C1/C2)

English (B2)

Customer service

Communication

Multitasking

Tools

CRM systems

Job description

Customer Service Specialist with Hebrew

Miejsce pracy: Katowice

Your responsibilities

• Serve as a brand ambassador, advise customers on hygiene products
• Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack) in both Hebrew and English
• Providing multichannel written support: e-mail, chat, and social media channels in both Hebrew and English
• Documenting e-commerce complaints logged on e-commerce platforms
• Maintain high level of customer satisfaction
• Remain polite, patient and courteous with customers throughout the experience.
• Ensure the end to end experience for all customers is at high level of customer satisfaction.

Our requirements

• Language level: Hebrew C1/C2 (contact with the customers) + English B2 (language of the training and internal communication).
• Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work.
• Able to listen to understand, review, and provide solutions.
• High-developed communication skills.
• Strong attention to details and ability to multitask.

Optional

• Customer Service experience in an international, fast-peace environment (1 year).
• Practical knowledge of CRM systems.

What we offer

• Employment contract (3-month of probation period with possibility of extension).
• Work from office in Katowice - Global Office Park
• Benefits package: private medical healthcare (LuxMed); private life insurance; MyBenefit points or Multisport Card.
• Language classes: Polish or English.
• An access to the online platforms with unlimited trainings: Concentrix University and LinkedIn Learning.
• Work with Friend and Earn: Referral Campaign with bonuses up to 4000 PLN.
• Development program - Concentrix Academy - unlock your talent and become our future Team Leader, Trainer, or Quality Evaluator
• Fully paid training: before the first contact with the customers you will participate in fully paid training. - We will teach you everything!
• Competitions, integration events, and recognition program Be The Best to act as a One Team!
• Social Fund because your Employee Experience matters!

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• no dress code
• extra social benefits