Customer Service Specialist with Greek

Concentrix; Kalisz; Remote; PLN 44,640 - 66,960; Full time

Benefits offered by this job

Private medical healthcare

Private life insurance

Multisport Card

Language classes

Access to online training platforms

Referral campaign bonuses

Development program opportunities

Fully paid training

Integration events

Social Fund

IT device provided for remote work

Job summary

A leading customer service provider in Poland is seeking individuals for a remote customer service role. As a brand ambassador, you will assist customers with their inquiries on hygiene products while showcasing your communication skills in Greek and English. The company offers a comprehensive benefits package, including private healthcare, training opportunities, and a conducive work environment. Join us and elevate your customer service career with potential growth into leadership roles.

Qualifications

• C1/C2 proficiency in Greek and B2 in English is required.
• Ability to learn quickly and adapt to various computer programs.
• Prior experience in customer service is a plus.

Responsibilities

• Advise customers on hygiene products and respond to inquiries.
• Provide multichannel support through email, chat, and social media.
• Document complaints and maintain high customer satisfaction.

Skills

Communication skills

Attention to detail

Multitasking

Problem-solving

Tools

CRM systems

Job description

Responsibilities

• Serve as a brand ambassador, advise customers on hygiene products
• Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack)
• Providing multichannel written support: e-mail, chat, and social media channels
• Documenting e‑commerce complaints logged on e‑commerce platforms
• Maintain a high level of customer satisfaction
• Remain polite, patient, and courteous with customers throughout the experience
• Ensure the end‑to‑end experience for all customers is at a high level of customer satisfaction

Requirements

• Language level: Greek C1/C2 (contact with the customers) + English B2 (language of the training and internal communication)
• Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work
• Able to listen to understand, review, and provide solutions
• High‑developed communication skills
• Strong attention to details and ability to multitask
• Stable Internet connection (for WAH roles)

Optional

• Customer Service experience in an international, fast‑paced environment (1 year)
• Practical knowledge of CRM systems

What we offer

• Employment contract (3‑month probation period with possibility of extension)
• Remote position within Poland
• Benefits package: private medical healthcare (LuxMed), private life insurance, MyBenefit points or Multisport Card
• Language classes: Polish or English
• An access to the online platforms with unlimited trainings: Concentrix University and LinkedIn Learning
• Work with Friend and Earn: Referral Campaign with bonuses up to 4000 PLN
• Development program – Concentrix Academy – unlock your talent and become our future Team Leader, Trainer, or Quality Evaluator
• Fully paid training before the first contact with the customers – we will teach you everything!
• Competitions, integration events, and recognition program “Be The Best” to act as one team
• Social Fund because your Employee Experience matters
• IT device to work from home within Poland