Customer Support Associate with Arabic

TP; Kraków; Hybrid; PLN 47,000 - 55,000; Part time

Benefits offered by this job

Civil contract

Hybrid work from Kraków

Introductory training

Flexible hours Mon-Fri 8:00–18:00

Job summary

TP in Kraków seeks a customer support specialist to provide high-quality assistance via email, chat, and phone for high-profile internet platforms. You will troubleshoot inquiries and ensure consistent service levels across channels.

The role requires Arabic fluency and bilingual English proficiency, plus experience in call center environments. The position offers a civil contract with hybrid collaboration from Kraków, with working hours Monday to Friday 8 AM–6 PM, and an expected around 130

Qualifications

• Arabic fluency required.
• Intermediate English required.
• Experience in call center or customer service.
• Strong analytical and organizational skills.
• High school diploma or equivalent.

Responsibilities

• Provide high-quality customer support via email, chat, and phone.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify and overcome customer objections.

Skills

Arabic fluency

English proficiency

Call center experience

Analytical skills

Organizational skills

Education

High school diploma

Job description

In this role, you will independently provide customer support services through email, chat, and phone channels to high-profile clients specializing in internet-based searching and video-sharing platforms.

Your objective will be to ensure effective handling of customer inquiries and maintain high service quality standards.

• Provide high-quality online customer service via email, chat, and phone.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify and overcome customer objections.

Our requirements:

• Fluency in written and spoken Arabic.
• Intermediate level of written and verbal English.
• The expected monthly engagement is around 130 hours, subject to mutual arrangements.
• Experience in the call center or customer service industry.
• Good analytical and organizational skills.
• High school diploma or equivalent.

What we offer:

• Civil contract with a gross hourly rate of PLN 37.00.
• Hybrid collaboration from Kraków.
• Introductory activities aimed at enabling the contractor to become familiar with the tools and agreed scope of services.
• Possibility to provide services within the time range from Monday to Friday between 8 AM and 6 PM, depending on the contractor’s availability and preferences.

What more can you get?

• MyBenefit platform access (you can exchange points for a Multisport card, LuxMed
• healthcare or codes for other services such as shopping, travel, massage or food and
• many more).
• Cooperation in a friendly, innovative and multinational environment allowing you to improve your language and personal skills.

Recruitment process:

• Initial phone interview – we want to get to know you better!
• Online interview with a recruitment representative and HM.
• You will receive feedback via a call within 2 working days after the interview.