Customer Service Specialist 24/7 (Polish native)

Payugpo; Warszawa; On-site; PLN 30,000 - 40,000; Full time

Benefits offered by this job

Ability to develop one's own package in MyBenefit system

Series of training

Friendly work atmosphere

Quarterly bonus

Job summary

Payugpo in Warsaw, Poland, is looking for a Customer Service Representative who will provide comprehensive support to customers via phone, email, and live chat in a 24/7 environment. Ideal candidates should possess a minimum secondary education, a good command of the English language (B2), and fluency in Polish.

This position offers a hybrid work model, training opportunities, and a friendly atmosphere within a cooperative team. Full-time employment is offered with access to quarterly bonuses and a benefits package.

Qualifications

• Minimum six months of experience in Customer Support.
• Ability to formulate thoughts clearly in writing.
• Ability to build a positive company image.

Responsibilities

• Support PayU customers via phone, email, and live chat.
• Manage customer databases in the operating system.
• Verify and identify contacting customers.
• Record and forward requests to other departments.
• Communicate with other teams to resolve customer issues.

Skills

English language (minimum B2 level)

Knowledge of Polish language

Customer Support experience

Communicativeness

Teamwork

Education

Minimum secondary education

Tools

Office package (Word, Excel, PowerPoint)

Job description

We are seeking a Customer Service Representative to provide comprehensive customer service, respond to inquiries, resolve problems, and register complaints in a 24/7 & weekends system.

Responsibilities

• Supporting PayU customers via phone, email, live chat in a 24/7 & weekends system
• Managing customer databases in the operating system
• Verification and identification of contacting customers and substantive recognition of the reported problem
• Recording and forwarding requests to other operational departments
• Communicate with other company teams to effectively and comprehensively resolve issues raised by customers

Qualifications

• Education: minimum secondary education
• English language – minimum B2 level
• Very good knowledge of the Polish language both in speech and writing
• Ability to formulate thoughts clearly in written form
• Good working knowledge of the Office package (Word, Excel, Power Point)
• Minimum six months of experience in Customer Support
• Communicativeness
• Ability to work as part of a team
• High personal culture
• Ability to build a positive company image
• Work in an international organization operating in a rapidly changing industry
• Full-time employment under a contract of employment

Benefits

• Ability to develop one's own package in MyBenefit system
• Series of training
• Friendly work atmosphere in a cooperation-driven team
• Ability to work in a hybrid model
• Quarterly bonus