Remote Customer Advisor with German C1 and English - Healthcare

Cross Border Talents; Opole; Remote; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Relocation help

Private medical care

Training program

International environment

Team events

Employee benefits

Job summary

Cross Border Talents invites applicants for a Remote Customer Advisor role in healthcare, requiring German (C1) and English (B2+). You will advise on health-related queries, communicate with clients, and build trust with customers while working remotely.

The position emphasizes strong organization, multitasking, and a genuine interest in healthcare, with training and support provided in a multicultural environment.

Qualifications

• Medical background with a Bachelor's or Master's in pharmacy/biotechnology/biology/chemistry, or related field.
• German C1+ and English B2+ (written and spoken) required.
• Strong organizational and time management skills.
• Self-driven with multitasking ability.
• Interest in healthcare and professional development.

Responsibilities

• Engage with health advisory tasks for leading brands.
• Serve as key communicator between customers and clients.
• Provide consultation, assistance and support to customers.
• Build long-term relationships and establish trust with clients.
• Address inquiries and resolve issues to protect client reputation.
• Handle requests regarding pharmaceutical products via phone, email, and chat.

Skills

German (C1)

English (B2+)

Communication skills

Time management

Organizational skills

Education

Bachelor's or Master's in pharmacy/biotechnology/biology/chemistry

Job description

Remote Customer Advisor with German C1 and English - Healthcare

Job Openings Remote Customer Advisor with German C1 and English - Healthcare

About the job Remote Customer Advisor with German C1 and English - Healthcare

Are you passionate about healthcare and have an excellent command of both German and English? If so, this role could be the perfect match for you!

We are looking for a dynamic individual who thrives on communication and is ready to make a significant impact by providing exceptional support to clients in the healthcare industry. This is your chance to merge your language skills with your interest in healthcare!

Full-time position with shifts from 8:00 to 19:00, Monday through Friday. Every second Saturday is a working day.

Key Responsibilities:

• Engage with health advisory tasks, contributing to the success of leading brands.
• Serve as a key communicator, ensuring smooth interactions between customers and our clients.
• Act as the first point of contact to provide consultation, assistance, and support to customers.
• Build and nurture long-term relationships, establishing trust with clients.
• Address customer inquiries and resolve issues, maintaining our clients reputation.
• Learn how to provide strategic advice and deliver outstanding customer service.
• Respond to various requests regarding pharmaceutical products via phone, email, and chat.

Qualifications:

• Medical background: A Bachelor's or Master's degree in pharmacy, biotechnology, biology, chemistry, or a related field (an absolute MUST).
• Advanced command of German (C1 and higher) and English B2 and higher (written and spoken).
• Strong organizational and time management skills.
• Self-driven and skilled at multitasking, ready to take on challenges.
• Passionate about healthcare and eager to enhance your expertise in a professional setting.

Please note: to be considered, applicants need to have either a EU member state passport, a valid Residence Permit for Poland, a student visa OR a confirmation that one is a current student or a recent graduate from a Polish university.

What We Offer:

• Relocation help for those moving from abroad (for onsite in Szczecin only): flight tickets costs plus real estate agency fee
• Private medical care
• Training and development: A two-week training program, followed by continuous support from a Training Buddy, to help you grow professionally.
• An international work environment that fosters diversity and broadens your experience.
• Social activities and events to foster team spirit and celebrate successes.
• Employment contract with opportunities for personal and professional development.
• Other pleasant extras: vouchers for shopping, meals vouchers, Multisport Card, entertainment tickets and more)