Customer Service Specialist with Turkish

Concentrix; Katowice; On-site; PLN 35,712 - 58,032; Full time

Benefits offered by this job

Private medical healthcare

Private life insurance

MyBenefit points or Multisport Card

Polish or English language classes

Concentrix Academy and training

Job summary

Concentrix in Katowice is seeking a Customer Service Specialist with Turkish to advise customers on hygiene products, handle inbound and outbound calls about product inquiries and complaints, and provide multichannel support via email, chat and social media. You will join a modern office, undergo fully paid training before first contact, and gain access to Concentrix University and LinkedIn Learning.

Polish or English language classes are offered; benefits include private medical care, life

Qualifications

• Turkish language level at C1/C2 and English at B2 level.
• Strong communication and multitasking abilities.
• Attention to detail and quick learner.

Responsibilities

• Advise customers on hygiene products as a brand ambassador.
• Respond to inbound and make outbound calls regarding product inquiries and complaints.
• Provide multichannel written support: email, chat, and social media.
• Document e-commerce complaints on platforms.
• Maintain a high level of customer satisfaction.
• Remain polite, patient and courteous with customers.
• Deliver end-to-end customer satisfaction.

Skills

Turkish language

Customer service

Multichannel support

Tools

CRM systems

Job description

Customer Service Specialist with Turkish

Job Description

Your responsibilities

• Serve as a brand ambassador, advise customers on hygiene products
• Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack)
• Providing multichannel written support: e‑mail, chat, and social media channels
• Documenting e‑commerce complaints logged on e‑commerce platforms
• Maintain high level of customer satisfaction
• Remain polite, patient and courteous with customers throughout the experience.
• Ensure the end to end experience for all customers is at high level of customer satisfaction.

Our requirements

• Language level: Turkish C1/C2 (contact with the customers) + English B2 (language of the training and internal communication).
• Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work.
• Able to listen to understand, review, and provide solutions.
• High‑developed communication skills.
• Strong attention to details and ability to multitask.
• Availability to work onsite from our office in Katowice.

Optional

• Customer Service experience in an international, fast-peace environment (1 year).
• Practical knowledge of CRM systems.

What we offer

• Employment contract (3-month of probation period with possibility of extension).
• Modern office in Katowice.
• Benefits package: private medical healthcare (LuxMed); private life insurance; MyBenefit points or Multisport Card.
• Language classes: Polish or English.
• An access to the online platforms with unlimited trainings: Concentrix University and LinkedIn Learning.
• Work with Friend and Earn: Referral Campaign with bonuses up to 4000 PLN.
• Development program - Concentrix Academy - unlock your talent and become our future Team Leader, Trainer, or Quality Evaluator
• Fully paid training: before the first contact with the customers you will participate in fully paid training. - We will teach you everything!
• Competitions, integration events, and recognition program Be The Best to act as a One Team!
• Social Fund because your Employee Experience matters!