Junior Support Engineer Specialist with English and Polish

Infosys Poland; Województwo małopolskie; On-site; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Performance bonus

Employee referral bonus

Internal trainings (online/onsite)

Training platform access

Use of English & Polish daily

Private medical care

Multisport card reimbursement

Group insurance

Well-being platform & psychologist

Stable employment contract

No trial period

IT equipment provided

Social Fund bonuses

Flexible starting hours

Charity/sports events

100% Office Work from Warszawa

Job summary

Infosys Poland is seeking an EUC support specialist to assist end users with applications and operating systems. You will diagnose issues, resolve incidents within SLAs, and collaborate with IT teams.

The role requires Polish and English language proficiency and good knowledge of Microsoft products. Employment is on a full-time basis with opportunities for growth and internal trainings.

Qualifications

• Experience in customer-focused end-user support roles or Help Desk style positions.
• Proficiency in Polish and English for client communications.
• Experience handling EUC devices, software, OS installations, and related support.

Responsibilities

• Provide maintenance and support for applications and operating systems for end users.
• Collect diagnostic information, analyze problems, and resolve EUC issues.
• Investigate and resolve incidents and problems affecting EUC devices and software.
• Monitor performance and address related issues.
• Provide user training and practical advice to improve usage.
• Update or create documentation and suggest system enhancements.
• Collaborate with cross-functional teams, vendors, and third-party providers.

Skills

Customer-focused support

Polish language proficiency

English language proficiency

EUC support experience

Incident resolution & SLAs

Microsoft product knowledge

Job description

Requirements:

• Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
• Polish & English language proficiency (essential for client's communication purposes)
• Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
• Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
• Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products

Responsibilities:

• Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
• Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
• Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
• Performance Monitoring: Monitor and address performance-related issues
• User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users
• Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements
• Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider

We offer to the candidates:

• Performance bonus twice a year
• Employee referral program bonus
• Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
• Access to training platform (self-learning), domain/soft/technical skills training
• Possibility to use English&Polish languages on a daily basis
• Private medical care at Medicover (with possible extension to family members)
• Reimbursement of Multisport card or points on MyBenefit platform
• Attractive group insurance
• Access to well-being platform, free meetings with a psychologist included
• Stable employment based on an employment contract
• No trial period
• IT equipment is provided by the Company
• Bonuses from the Social Fund
• Flexible starting hours
• Opportunity to participate in charity, sports and well-being events
• 100% Office Work from Warszawa

Recruitment stages:

CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback