Customer Service Specialist with Swiss

Concentrix; Katowice; On-site; PLN 101,556 - 121,644; Full time

Benefits offered by this job

Private health insurance

Group insurance

Training and development programs

Language courses

Social activities

Job summary

A leading customer service company in Katowice is looking for a Customer Service Specialist fluent in Swiss. You will support customers via calls, emails, and social media, handling inquiries and warranty claims. Strong proficiency in English and MS Office is essential. The role offers a full-time contract, comprehensive training, and various perks including private health insurance and participation in social activities. Work hours are Monday to Friday, 8:00–18:00, with competitive salary.

Qualifications

• Fluency in Swiss (C1) required for customer interactions.
• Good command of English (B2) for teamwork and training.
• Proficiency in MS Office for documentation tasks.

Responsibilities

• Provide customer service for incoming calls.
• Handle inquiries via various communication channels.
• Process warranty claims and resolve technical issues.
• Maintain high-quality customer service.

Skills

Fluent Swiss (C1)

English (B2)

Excellent computer skills

Communication skills

Organizational skills

Friendly demeanor

Tools

MS Office

Job description

Overview

Position: Customer Service Specialist (Swiss language)

Project: DeLonghi (known for high-quality coffee machines)

Contract Type: Full-time employment contract (Polish: umowa o pracę)

Work Location: On-site (Katowice, ul. Zabrska 19)

Responsibilities

• Customer service (pre/after sales) for incoming calls
• Handling inquiries via contact form, email, chat, and Facebook
• Processing warranty claims
• Resolving minor technical issues
• Product comparisons, special offers, and product advice
• Working with documentation and data management
• Ensuring high-quality customer service and a positive brand image

Requirements

• Fluent Swiss (written and spoken, at least C1 level)
• English skills at B2 level for communication within the team and during training
• Excellent computer skills and proficiency in MS Office
• Strong communication and organizational skills
• Friendly and professional demeanor towards customers

Advantageous

• Experience in customer service (pre/after sales, e-commerce, technical support)

What We Offer

• Fully paid training program in English – 2 weeks of theoretical training, 2 weeks of practical training
• Salary: PLN 10 000 gross
• Full-time employment contract
• Initial contract – 3 months, with extension after the probationary period depending on business needs and employee performance
• Shift work: 5 days a week, Monday – Friday, 8.5 hours daily including a 1-hour break (2 x 30 min.)
• Working hours: Monday – Friday 8:00–18:00
• Private health insurance (Luxmed)
• Group insurance, sports, and leisure program
• Investment in your development through coaching and mentoring to enhance your skills and potential
• Training and development programs
• Language courses
• A highly dynamic and international work environment with numerous career opportunities
• Social activities, events, and celebrations
• Multinational environment