Specialist Customer Service with German - fixed term contract 05/31/2027

Worldline; Warszawa; On-site; PLN 66,960 - 111,600; Full time

Benefits offered by this job

Private Medical Care

Life insurance

Lunch and Travel reimbursement

Attractive bonuses

Equal Opportunity employer

Job summary

Worldline in Warsaw is seeking a Specialist Customer Service with German for a fixed-term contract running until 31 May 2027. The role focuses on B2B communication in German, handling financial queries, product questions, and contract changes.

You will prepare customer reports, statements, and reconciliations, using available systems to resolve inquiries while collaborating with internal teams and external partners.

Qualifications

• Fluent German (min B2) and English and Polish at a very good level.
• Proactive approach with a team-player mentality.
• Customer focus and attention to detail.
• Experience in international customer service is a plus.

Responsibilities

• Provide B2B customer service in German, primarily in written form.
• Handle financial queries, product questions and contract changes.
• Prepare customer reporting, statements and reconcile accounts.
• Use the system landscape to resolve customer inquiries and cooperate with stakeholders.

Skills

German (B2)

English

Polish

Job description

Specialist Customer Service with German - fixed term contract 05/31/2027

Day-to-day responsibilities

• Customer service of B2B customers in Switzerland mainly in written communication using German language.
• Providing support including financial queries (both transactional business and basic accounting), answering product questions, implementing contract changes.
• Preparing customer reporting, account statements, conducting reconciliation.
• Utilizing available system landscape to find satisfying solutions for customer queries.
• Cooperating with internal stakeholder network and external business partners.
• Active assistance in all areas of the team, including participation in problem-solving activities and implementation of agreed solutions.

Who Are We Looking For

• Fluent German (min. B2 level) and English and Polish on a very good level.
• Proactive approach with a team player mentality.
• Customer focus and attention to detail.
• Experience in customer service in an international environment would be an asset.

Perks & Benefits

• Be part of a company guided by a strong purpose to do good and recognized as top 1% the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Private Medical Care.
• Life insurance.
• Lunch and Travel reimbursement.
• Attractive bonuses.

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.