Customer Service Coordinator (Spanish & English)

Newell Brands; Poznań; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Pension plan 3.5%

Life insurance

LinkedIn Learning access

Product discounts

Multisport or cinema tickets

Recognition program

Charity time-off

Referral bonus

Job summary

Newell Brands in Poznań, Poland, seeks a Customer Service Coordinator to deliver Spanish-language service to European business customers. You will handle orders, advise on products, and support account setup and maintenance in SAP.

The role requires fluent Spanish and English, strong attention to detail, and the ability to work closely with Sales and Supply Chain. Hybrid work starts after a brief on-site training period and offers extensive development opportunities.

Qualifications

• Fluent Spanish and English required.
• Customer-focused and detail-oriented.
• Experience with SAP/Salesforce is a plus.

Responsibilities

• Process sales orders from customers, agents, and internal teams.
• Submit requests to create new customer accounts and update records.
• Provide professional advice on our product range.
• Inform customers about current promotions and marketing activities.
• Collaborate with Sales, Supply Chain and the distribution centre.
• Manage and maintain customer portals.
• Enter and update orders using SAP (full training provided).
• Communicate with customers by email and phone.

Skills

Fluent Spanish

Communicative English

Customer focus

Detail-oriented

Tools

Microsoft Office

Job description

Job ID: 18046

Location: Poznań, Poland

Reports to: Customer Service Manager

Contract type: Fixed-term (1,2 years); Hybrid working system after 2-3-month on-site training

Your Role in a Nutshell

As a Customer Service Coordinator, you will provide service in Spanish language for business customers / partners of Newell Brands in Europe, the Middle East and Africa (EMEA).

You will serve as a point of contact for assigned business customers, contributing to timely and effective delivery of orders and high-quality service.

We will help you achieve your goals and develop by providing regular feedback and access to online training courses.

Our portfolio of products is very diverse - from stationery to small household appliances. You might have heard of some of our brands like Parker, Waterman, Yankee Candle, NUK, or Crockpot.

Your Key Responsibilities

• Process sales orders received from customers, sales agents and internal teams.
• Submit requests to create new customer accounts and update existing customer records.
• Provide professional advice on our product range.
• Proactively inform customers about current promotions and marketing activities.
• Work closely with the Sales team, Supply Chain and the distribution centre.
• Manage and maintain customer portals.
• Enter and update orders using SAP (full training will be provided!).
• Communicate with customers by email and telephone.

What You’ll Need

• Fluent Spanish (written & spoken) and communicative English
• Customer- and detail-oriented
• Good command of Microsoft Office (Word, Excel, PowerPoint)
• Excellent communication skills
• Team spirit

Your Advantage

• Customer service experience
• Knowledge of SAP and/or Salesforce
• Ability to learn quickly
• Basic commercial awareness
• Polish language

What You Gain

Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognise some of our iconic brands, like Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle, to name a few.

Join Us And Benefit From

• Full-time employment contract
• Hybrid working system (1 day per week in the office) after 2-3-month on-site training
• Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development
• Private healthcare
• Pension plan (PPE) with company contribution of 3,5%
• Fully sponsored life insurance
• Working hours – Monday to Friday, 8h starting between 7:00 and 9:00AM
• Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
• Partly financed Multisport Card or cinema tickets
• Bravo – our global recognition programme where teammates can recognise each other and exceptional work is rewarded
• Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.
• Employee Referral Program – an opportunity to get a bonus
• Expectant Parents Gift
• Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen and underground bike parking
• Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office!)
• Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
• Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership

Are you interested?