Customer Service Specialist with French (work from home)

Concentrix; Polska; Remote; PLN 50,000 - 80,000; Full time

Benefits offered by this job

Fully paid training

Private medical healthcare

Polish/English language classes

Job summary

Concentrix in Katowice, Poland, is seeking a customer service professional to act as a brand ambassador and provide bilingual support in French and English. You will respond to product inquiries and complaints, and communicate across email, chat, and social media to ensure high customer satisfaction.

Training is fully paid, with opportunities for career growth through Concentrix Academy and internal platforms. A reliable internet connection and strong communication skills are essential.

Qualifications

• Language level: French C1/C2 and English B2 as required for training and internal communication.
• Strong computer skills and ability to learn new programs quickly.
• Excellent listening, problem solving, and communication abilities.

Responsibilities

• Advise customers on hygiene products and act as brand ambassador in French and English.
• Handle inbound/outbound calls for product inquiries and complaints.
• Provide multichannel support via email, chat and social media.
• Document e-commerce complaints logged on platforms and maintain customer satisfaction.

Skills

Customer service skills

Multitasking

Attention to detail

WAH capability

Tools

CRM software

Job description

Your responsibilities

• Serve as a brand ambassador, advise customers on hygiene products - providing support in French & English.
• Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack)
• Providing multichannel written support: e-mail, chat, and social media channels
• Documenting e-commerce complaints logged on e-commerce platforms
• Maintain high level of customer satisfaction
• Remain polite, patient and courteous with customers throughout the experience.
• Ensure the end to end experience for all customers is at high level of customer satisfaction.

Our requirements

• Language level: French C1/C2 (contact with the customers) + English B2 (language of the training and internal communication).
• Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work.
• Able to listen to understand, review, and provide solutions.
• High-developed communication skills.
• Strong attention to details and ability to multitask.
• Stable Internet connection (for WAH roles).

Optional

• Customer Service experience in an international, fast-peace environment (1 year).
• Practical knowledge of CRM systems.

What we offer

• Employment contract (3-month of probation period with possibility of extension).
• Work from office in Katowice (Global Office Park).
• Benefits package: private medical healthcare (LuxMed); private life insurance; MyBenefit points or Multisport Card.
• Language classes: Polish or English.
• An access to the online platforms with unlimited trainings: Concentrix University and LinkedIn Learning.
• Work with Friend and Earn: Referral Campaign with bonuses up to 4000 PLN.
• Development program - Concentrix Academy - unlock your talent and become our future Team Leader, Trainer, or Quality Evaluator
• Fully paid training: before the first contact with the customers you will participate in fully paid training. - We will teach you everything!
• Competitions, integration events, and recognition program Be The Best to act as a One Team!
• Social Fund because your Employee Experience matters!

We're Concentrix. A global technology and services leader that powers the world's best brands, today and into the future. We're human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.