Remote Customer Advisor with German C1 and English - Healthcare

Cross Border Talents; Wrocław; Remote; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Training and development programs

Social activities and team events

Relocation assistance

Vouchers for shopping and meals

Job summary

A healthcare services company is seeking a Remote Customer Advisor fluent in German and English. The role involves providing consultation and support to clients, requiring a medical background and strong communication skills. Full-time with shifts from Monday to Friday, this position also offers relocation support and various perks that foster personal and professional development.

Qualifications

• Medical background required with a relevant degree.
• Advanced German (C1) and good English (B2) skills needed.
• Self-driven individual with strong organizational skills.
• Self-driven with the ability to multitask in a fast-paced environment.
• Passionate about healthcare and eager to grow professionally.

Responsibilities

• Engage in health advisory tasks for clients.
• Provide consultation and assistance as the primary point of contact.
• Build and maintain long-term relationships with clients.
• Build and nurture long-term client relationships and trust.
• Address inquiries and resolve issues to protect client reputation.
• Learn to provide strategic advice and deliver outstanding service.
• Respond to requests regarding pharmaceutical products via phone, email, and chat.

Skills

Advanced command of German

Organizational skills

Multitasking

Passionate about healthcare

Multitasking

Education

Bachelor's or Master's degree in pharmacy, biotechnology, biology, chemistry, or a related field

Job description

Remote Customer Advisor with German C1 and English - Healthcare

Job Openings Remote Customer Advisor with German C1 and English - Healthcare

About the job Remote Customer Advisor with German C1 and English - Healthcare

Are you passionate about healthcare and have an excellent command of both German and English? If so, this role could be the perfect match for you!

We are looking for a dynamic individual who thrives on communication and is ready to make a significant impact by providing exceptional support to clients in the healthcare industry. This is your chance to merge your language skills with your interest in healthcare!

Full-time position with shifts from 8:00 to 19:00, Monday through Friday. Every second Saturday is a working day.

Key Responsibilities:

• Engage with health advisory tasks, contributing to the success of leading brands.
• Serve as a key communicator, ensuring smooth interactions between customers and our clients.
• Act as the first point of contact to provide consultation, assistance, and support to customers.
• Build and nurture long-term relationships, establishing trust with clients.
• Address customer inquiries and resolve issues, maintaining our clients reputation.
• Learn how to provide strategic advice and deliver outstanding customer service.
• Respond to various requests regarding pharmaceutical products via phone, email, and chat.

Qualifications:

• Medical background: A Bachelor's or Master's degree in pharmacy, biotechnology, biology, chemistry, or a related field (an absolute MUST).
• Advanced command of German (C1 and higher) and English B2 and higher (written and spoken).
• Strong organizational and time management skills.
• Self-driven and skilled at multitasking, ready to take on challenges.
• Passionate about healthcare and eager to enhance your expertise in a professional setting.

Please note: to be considered, applicants need to have either a EU member state passport, a valid Residence Permit for Poland, a student visa OR a confirmation that one is a current student or a recent graduate from a Polish university.

If you're ready to take the next step in your healthcare career while leveraging your language skills, we'd love to hear from you!

What We Offer:

• Relocation help for those moving from abroad (for onsite work in Szczecin only): flight tickets costs plus real estate agency fee
• Private medical care
• Training and development: A two-week training program, followed by continuous support from a Training Buddy, to help you grow professionally.
• An international work environment that fosters diversity and broadens your experience.
• Social activities and events to foster team spirit and celebrate successes.
• Employment contract with opportunities for personal and professional development.
• Other pleasant extras: vouchers for shopping, meals vouchers, Multisport Card, entertainment tickets and more)