Bilingual FR/EN Customer Service Specialist — Growth

Concentrix; Polska; Remote; PLN 50,000 - 80,000; Full time

Benefits offered by this job

Fully paid training

Private medical healthcare

Polish/English language classes

Job summary

Concentrix in Katowice, Poland, is seeking a customer service professional to act as a brand ambassador and provide bilingual support in French and English. You will respond to product inquiries and complaints, and communicate across email, chat, and social media to ensure high customer satisfaction.

Training is fully paid, with opportunities for career growth through Concentrix Academy and internal platforms. A reliable internet connection and strong communication skills are essential.

Qualifications

• Language level: French C1/C2 and English B2 as required for training and internal communication.
• Strong computer skills and ability to learn new programs quickly.
• Excellent listening, problem solving, and communication abilities.

Responsibilities

• Advise customers on hygiene products and act as brand ambassador in French and English.
• Handle inbound/outbound calls for product inquiries and complaints.
• Provide multichannel support via email, chat and social media.
• Document e-commerce complaints logged on platforms and maintain customer satisfaction.

Skills

Customer service skills

Multitasking

Attention to detail

WAH capability

Tools

CRM software

Job description

Concentrix in Katowice, Poland, is seeking a customer service professional to act as a brand ambassador and provide bilingual support in French and English. You will respond to product inquiries and complaints, and communicate across email, chat, and social media to ensure high customer satisfaction.

Training is fully paid, with opportunities for career growth through Concentrix Academy and internal platforms. A reliable internet connection and strong communication skills are essential.