Customer Service Advisor with French

Concentrix; Katowice; On-site; PLN 42,000 - 66,000; Full time

Benefits offered by this job

LuxMed healthcare

MyBenefit budget

Private life insurance

MultiSport card subsidy

Career development program

E-learning access (Concentrix Academy/

Job summary

Concentrix in Katowice is seeking a customer support representative to act as a brand ambassador, handling inquiries via phone, web form, or chat.

You will troubleshoot, process orders, warranty claims, refunds, and provide product information to ensure a seamless customer experience while collaborating with colleagues.

Qualifications

• Fluent French (C1/C2) and English (B2) proficiency.
• Ability to work across multiple systems and platforms.
• Proficiency in Microsoft Office.
• Empathy with customers while maintaining objectivity.
• Team player with a positive attitude.

Responsibilities

• Serve as a brand ambassador, handling inquiries via phone, web form, or web chat.
• Follow established procedures to address customer needs promptly and professionally.
• Process warranty claims and coordinate repair services for customers.
• Provide technical troubleshooting support and guidance.
• Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
• Assist customers with all purchasing questions and queries.
• Strive to increase customer satisfaction and loyalty through efficient resolution of requests.

Skills

French (C1/C2)

English (B2)

Multisystem navigation

Microsoft Office

Empathy

Team player

Tools

Microsoft Office

Job description

Your tasks:

• Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
• Follow established procedures to address customer needs promptly and professionally.
• Process warranty claims and coordinate repair services for customers.
• Provide technical troubleshooting support and guidance.
• Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
• Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
• Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.

Our requirements:

• Knowledge of French at C1/C2 and English at B2 level.
• Ability to work with multiple systems and platforms.
• Knowledge of Microsoft Office.
• Ability to empathize with customers while maintaining an objective point of view.
• Ability to work in a team, positive attitude, and ability to support colleagues.

Our offer:

• Benefits package: LuxMed private healthcare, MyBenefit with a monthly budget, private life insurance, MultiSport card subsidy
• Talent development program: transparent career paths and promotions.
• Self-development opportunities: access to e-learning platforms (Concentrix Academy and Concentrix University) and language courses.
• Referral program: bonus for referring a friend of up to PLN 4,000.
• Amazing work culture

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.