Customer Service Specialist

Automate.travel; Polska; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Automate.travel is expanding its client support team in Poland. You will be the go-to person for tour operators, guides and their teams, ensuring every inquiry gets a timely English reply and every bug is clearly described for engineering.

Your first weeks will be spent learning the product with a teammate, after which you can take on independent onboarding projects and client implementations as you grow with the role.

Qualifications

• Written English good enough to write to clients without corrections (B2+ or better), and fluent Polish.
• 1-2 years in customer service or onboarding in software, travel, hospitality or bookings.
• Comfortable with spreadsheets and quick to learn new systems.
• Attention to detail; typos in templates can affect many clients.

Responsibilities

• Answer client requests in English and ensure none is left without a reply.
• Set up new client accounts: products, guides, message templates.
• Import client data from spreadsheets and other systems.
• Reproduce bugs and describe them clearly for engineers.
• Test new features before release.
• Record short how-to videos for clients.

Skills

English writing (B2+)

Polish fluency

Customer onboarding

Attention to detail

Spreadsheets

AI familiar (Claude)

Bug reproduction heh

Tools

Claude AI

Job description

Our client base is growing. Every new client needs a well configured account, migrated data and a fast answer when something doesn't work.

You'll be the person tour operators, guides and their teams hear from when they need help. You make sure every request gets an answer and every bug reaches engineering with everything they need to fix it.

Your first weeks are spent learning the product with a teammate. Later, if you want, you can grow into running implementations on your own.

What you'll own

• Answer client requests in English and make sure none is left without a reply
• Set up new client accounts: products, guides, message templates
• Import client data from spreadsheets and other systems
• Reproduce bugs and describe them so an engineer knows straight away what is going on
• Test new features before release
• Record short how-to videos for clients

What we're looking for

• Advanced, daily work with AI, Claude in particular: you use it to draft client answers, check data and describe bugs. In the interview we'll ask you to show how
• Written English good enough to write to clients without corrections (B2+ or better), and fluent Polish
• 1-2 years in customer service or onboarding: software, travel, hospitality or bookings
• Comfortable with spreadsheets and quick to learn new systems
• Attention to detail. A typo in a message template reaches hundreds of a client's guests

Nice to have

• Work at a travel agency, tour operator or attraction
• Booking systems experience
• Basic testing