Customer Care Expert with FRENCH

WiP Jobs Recruitment; Warszawa; Hybride; PLN 67 000 - 78 000; Plein temps

Avantages offerts par ce poste

Permanent contract

Private medical care

Hybrid working (4 days on-site, 1 day远

Résumé du poste

WiP Jobs Recruitment client, a leading web development platform, seeks a Customer Care Expert with French to join their Warsaw team. You will provide technical support across email, phone and chat and collaborate with cross-functional teams.

Fluency in French C1/C2 and English C1 is required, along with about one year of customer-facing experience. The role offers a permanent contract with hybrid work (4 days on-site in Warsaw and 1 day remote), private medical care, and development

Qualifications

• Fluency in French (C1/C2) is essential.
• Proficiency in English (C1) to communicate with the international team.
• Approximately 1 year of experience in any customer-related role.

Responsabilités

• Provide technical solutions and support on products via email, phone, and chat.
• Maintain accurate records of customer interactions and feedback.
• Address inquiries, troubleshoot issues, and resolve concerns promptly.
• Collaborate with cross-functional teams to ensure seamless issue resolution.
• Identify opportunities to enhance the customer experience.

Connaissances

French

English

Customer service

Description du poste

About the job Customer Care Expert with FRENCH

Our client a leading web development platform dedicated to empowering individuals and businesses to create visually stunning websites effortlessly. As they continue to expand their global reach, they are looking for a Customer Care Expert with French to join their dynamic team in Warsaw.

What duties will help you grow?

• Provide technical solutions and support on products via various communication channels (e.g., email, phone, chat);
• Maintain accurate and up-to-date records of customer interactions and feedback;
• Address customer inquiries, troubleshoot issues, and resolve concerns promptly and effectively;
• Analyze user behavior, content suitability, and relevance to determine their effect on user satisfaction;
• Collaborate closely with cross-functional teams to ensure seamless issue resolution and customer satisfaction;
• Influence the way users are supported and improve it to make sure users experience is the best possible;
• Work with all other departments and product teams, and liaise with them about users needs;
• Proactively identify opportunities to enhance the customer experience and share insights with the team.

What do you need to start?

• Fluency in French (C1/C2 level) is essential;
• Proficiency in English (C1 level) to effectively communicate with the international team;
• Approximately 1 year of experience in any customer-related role, such as shop assistant, waiter, bartender, or customer support, demonstrating a strong commitment to customer satisfaction;
• Customer-oriented mindset with a passion for delivering exceptional service;
• Excellent verbal and written communication skills;
• Exceptional listening and questioning skills;
• Ability to multitask in a very fast-paced environment;
• Enthusiasm for continuous learning and adapting to new technologies and processes;
• A valid Polish residence permit, Polish visa, or EU citizenship is required.

What have we prepared for you?

A lot of benefits:

• Permanent contract with an attractive salary;
• Private Medical care;
• Hybrid working scheme (4 days on-site from the Warsaw office and 1 day remotely.);
• Career and growth opportunities in a solid and structured company;
• Multinational environment;
• Professional initial and development training.