Middle Customer Support

Brightgrove Ltd.; Wrocław; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Respectful interview process

IT community involvement

Knowledge sharing resources

Recovery time and relaxation emphasis

Bright online and offline events

Volunteer community opportunities

Job summary

Brightgrove Ltd. is seeking a Customer Support professional to join our team in a dynamic environment spanning Poland and nearby regions.

You will lead client onboarding sessions, coordinate with product teams, and ensure clients gain value from our platform quickly. The role requires at least two years in customer support with experience serving European customers, and a basic understanding of QA concepts.

Qualifications

• Min 2 years in Customer Support role.
• Experience with European customers.
• QA knowledge or testing basics preferred.

Responsibilities

• Lead client onboarding sessions to help new users start on the platform.
• Develop and optimize onboarding processes to shorten time-to-value for clients.
• Address basic support issues such as login and password recovery.

Skills

Customer support

European customers

QA basics

Job description

Wroclaw, Poland, Lviv, Ukraine, Bucharest, Romania

Area

Other

Tech Level

Middle

Customer Support

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About the Client

We are a pioneer in an industry that has not yet been shaped by technology trends. We combine unparalleled financial market with environmental and sustainability markets experience.

We strive to facilitate global trade of environmental products and help our clients access environmental and sustainability markets to achieve their objectives through products such as carbon offsets and environmental certificates. We are already working on designing value adding services to the global industry and establish ourselves as the portal to environmental and sustainability markets. We are a software start up that is looking for aggressive growth and disrupting the market through value innovation-based business models. Any new team member will have the opportunity to shape our culture and future. They say it is not a job when it is also a hobby and something you would do for fun!

Our goal is to automate operators' work, providing the same predictability and oversight found in modern logistics platforms, while offering sophisticated operational and financial risk management comparable to cutting-edge financial platforms.

Your Team

The current team consists of Backend, Frontend, AQA and Separate PO/BA, UI/UX Designers in Amsterdam, Ukraine and Poland.

What's in it for you

• Interview process that respects people and their time
• Professional and open IT community
• Internal meet-ups and resources for knowledge sharing
• Time for recovery and relaxation
• Bright online and offline events
• Opportunity to become part of our internal volunteer community

Responsibilities

• Lead client training sessions to ensure smooth onboarding onto the platform.
• Develop and implement efficient processes to accelerate the time-to-value of the product for new clients.
• Address basic support issues such as login, password recovery, etc.
• Handle more complex support inquiries involving platform integration, feature presentations, etc.
• Maintain and update the knowledge base to provide self-help resources for clients.
• Collaborate closely with the Product team to gather insights and coordinate on the creation of documentation and user guides, drafting clear and accurate content that reflects the product's functionality and evolving features.
• Foster early engagement with new clients to ensure they derive maximum value from the platform.
• Proactively reach out to clients to understand their needs and gather feedback for continuous improvement.
• Collaborate with the QA team periodically to assist in bug fixing and resolving technical issues reported by customers.
• Participate in testing new features and updates to ensure a seamless user experience.

Skills

Required

• At least 2 years of relevant experience in a Customer Support role
• Experience in working with European customers
• Preferably some experience as QA (or at least theoretical knowledge of software testing fundamentals)

Soft-skills

• Open for feedback, discussions, learning and trying new things
• Self-motivated and result-oriented
• Pro-active, enthusiastic and a problem-solver
• Curios about how things work and able to learn fast