Customer Service Representative

XM; Poland; On-site; PLN 40,000 - 60,000; Full time

Benefits offered by this job

Attractive remuneration package

Intellectually stimulating work environment

Continuous personal development and training opportunities

Job summary

XM is seeking a Polish-Speaking Customer Experience Officer to join our team in Poland. The successful candidate will manage inquiries via live chat, email, and telephone, ensuring excellent client service.

Key responsibilities include analyzing clientele needs, promoting products, and maintaining strong client relationships. Candidates should have a degree in a business-related field, exceptional communication skills, and fluency in Polish and English.

The role offers an attractive remuneration package and opportunities for personal development.

Qualifications

• Fluent Polish speaker with excellent oral and written skills in English.
• Degree in a business-related field.
• Experience in client handling within the financial services sector is a plus.

Responsibilities

• Deal with client inquiries via live chat, email, and telephone.
• Perform personal clientele analysis.
• Handle client inquiries and ensure high-level service.

Skills

Fluent Polish

Excellent English

Outstanding communication skills

Client handling experience

Multitasking ability

Education

Degree in business-related field

Job description

Polish-Speaking Customer Experience Officer

The Role:

We are looking for a passionate and self-motivated professional to join our Customer Experience Team.

The main responsibilities of the position include:

• Deal with clients’ inquiries via live chat, email and telephone
• Perform personal clientele analysis and take actions as required
• Handle client inquiries appropriately and ensure that high level service is provided
• Promote available products and services to clients
• Develop and maintain excellent relationships with prospective and existing clients
• Cooperate effectively with other departments as required
• Contribute to team effort by achieving targeted results

Main requirements:

• Degree in a business-related field
• Client handling experience in the financial services sector is a definite plus
• Fluent Polish speaker with excellent oral and written skills in English
• Ability to multitask and maintain a high-level of organization
• Outstanding communication and interpersonal skills
• Valid work permit required

Benefit from:

• Attractive remuneration package
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities