Customer Service Representative

XM; Polska; Vor Ort; PLN 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Attractive remuneration package

Intellectually stimulating work

International training opportunities

Zusammenfassung

XM is seeking a Polish-speaking Customer Experience Officer to join our Customer Experience Team. The role involves handling client inquiries via live chat, email and phone, performing client analyses, maintaining high service standards, and promoting our products and services.

You will build strong relationships with clients, cooperate with other departments, and contribute to achieving team targets. A business-related degree and fluent Polish with strong English are required, along with a

Qualifikationen

• Fluent Polish and excellent English oral and written skills.
• Degree in a business-related field.
• Client handling experience in financial services is a plus.
• Ability to multitask and stay organized.
• Outstanding communication and interpersonal skills.
• Valid work permit required.

Aufgaben

• Deal with clients’ inquiries via live chat, email and telephone.
• Perform personal clientele analysis and take actions as required.
• Handle client inquiries appropriately and ensure that high level service is provided.
• Promote available products and services to clients.
• Develop and maintain excellent relationships with prospective and existing clients.
• Cooperate effectively with other departments as required.
• Contribute to team effort by achieving targeted results.

Kenntnisse

Polish language

English communication

Multitasking

Interpersonal skills

Ausbildung

Degree in a business-related field

Jobbeschreibung

Polish-Speaking Customer Experience Officer

The Role:

We are looking for a passionate and self-motivated professional to join our Customer Experience Team.

The main responsibilities of the position include:

• Deal with clients’ inquiries via live chat, email and telephone
• Perform personal clientele analysis and take actions as required
• Handle client inquiries appropriately and ensure that high level service is provided
• Promote available products and services to clients
• Develop and maintain excellent relationships with prospective and existing clients
• Cooperate effectively with other departments as required
• Contribute to team effort by achieving targeted results

Main requirements:

• Degree in a business-related field
• Client handling experience in the financial services sector is a definite plus
• Fluent Polish speaker with excellent oral and written skills in English
• Ability to multitask and maintain a high-level of organization
• Outstanding communication and interpersonal skills
• Valid work permit required

Benefit from:

• Attractive remuneration package
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You:

• Let’s Connect – Intro Chat with Talent Acquisition
• Deep Dive – First Interview with Your Future Team
• Speak Your Strength – Language Proficiency Check
• Show Your Skills – Live Technical Session

All applications will be treated with strict confidentiality!