CO Analyst - Customer Service with English (m/f/x)*

Solventum (3M Healthcare); Wrocław; Hybrid; PLN 55,000 - 85,000; Full time

Job summary

Solventum in Wrocław, Poland is seeking a CO Analyst - Customer Service with English to support order management and customer inquiries across multiple countries. The role offers a flexible work arrangement (remote, on-site, or hybrid) to accommodate different work styles.

The ideal candidate has a Bachelor's degree or higher and 1–2 years in a customer-facing environment, with strong English language skills and a proactive approach to problem solving.

Qualifications

• Bachelor's degree or higher from an accredited university.
• 1-2 years of equivalent work experience in Customer Facing environment, Complaints Handling, Customer Issue Resolution, Operations, Customer Service
• Fluency in English

Responsibilities

• Managing customer transactions related to order management, order status, inquiries, and back orders
• Providing customer support across assigned countries, ensuring communication in the relevant local language
• Collaborating closely with internal teams (Sales, Marketing, Supply Chain, and other support functions) to meet customer requirements
• Proactively building strong customer relationships and identifying opportunities to improve service performance
• Monitoring and managing work queues, ensuring timely processing of requests within SLA targets
• Ensuring efficient handling and resolution of customer complaints, including escalation where required
• Driving continuous improvement by identifying opportunities to enhance processes, data quality, and cycle time

Skills

Customer service

English language

Education

Bachelor's degree or higher

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we're committed to protecting your personal information-learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

Job Description:

3M Healthcare is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role

As a CO Analyst - Customer Service with English (m/f/x)*, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Managing customer transactions related to order management, order status, inquiries, and back orders
• Providing customer support across assigned countries, ensuring communication in the relevant local language
• Collaborating closely with internal teams (Sales, Marketing, Supply Chain, and other support functions) to meet customer requirements
• Proactively building strong customer relationships and identifying opportunities to improve service performance
• Monitoring and managing work queues, ensuring timely processing of requests within SLA targets
• Ensuring efficient handling and resolution of customer complaints, including escalation where required
• Driving continuous improvement by identifying opportunities to enhance processes, data quality, and cycle time

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor's degree or higher from an accredited university
• 1-2 years of equivalent work experience in Customer Facing environment, Complaints Handling, Customer Issue Resolution, Operations, Customer Service
• Fluency in English

Additional qualifications that could help you succeed even further in this role include:

• Proven experience in order management systems
• Experience handling end customers in a commercial environment (B2C)
• Strong problem-solving skills
• Excellent organisational skills in a fast-paced customer environment
• Proactive attitude with the ability to adapt quickly to change and new processes

Work location: Wrocław, Poland (employee choice to work remote, on site, or hybrid)

Supporting Your Well-being

Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.