Customer Service Agent (m,f) Danish : Airline

personalbro-u-herrmann; Warszawa; On-site; PLN 112,000 - 134,000; Full time

Benefits offered by this job

Relocation package

Private medical care

Group insurance

Sport & leisure program

Training and development

Dynamic international environment

Social activities

Job summary

personalbro-u-herrmann in Warsaw seeks a Danish-speaking Customer Service Specialist for Airline Services. You will handle inbound calls and chats in Danish, advise partners on flights, changes to reservations, and assist with special service requests in a fast-paced, international environment.

Fluency in Danish (C1) and English (B2) is required, and prior contact center experience is an advantage. The role offers a full-time contract, monthly salary of 11,000 PLN gross, relocation support and a

Qualifications

• Fluency in Danish (C1 level) and English (B2 level).
• Strong communication skills and service-oriented mindset.
• Positive energy, enjoy communicating with customers and colleagues.
• Previous experience in Customer service, digital service platforms and CRM tools is an advantage

Responsibilities

• Perform inbound calls, chats in Danish.
• Advise partners on flights, products, prices, fares, rules, and online services.
• Change the reservation both in time and destination, change of personal data.
• Handle special service requests (wheelchairs, special assistance, animals).
• Deal with cancellation and refund of tickets.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.

Skills

Danish (C1)

English (B2)

Job description

Start: 19.10.26

Monday - Friday 07:00 - 19:00, Saturday - Sunday 09:00 - 18:00

• Employment contract for full time (1st contract – 3 months, after probation period, we extend the contract to fixed-term according to business needs and Employee’s performance)


• Salary -11 000 PLN gross/per month

Airline Services

Tasks:

• Perform inbound calls, chats in Danish


• Advise partners on flights, products, prices, fares, rules, and online services contributing to the success of our client.


• Change the reservation both in time and destination, change of personal data


• Handle special service requests (wheelchairs, special assistance, animals)


• Deal with cancellation and refund of tickets


• Help in purchasing airline tickets and handling different payment methods.


• Support customers with travel difficulties.

Requirements:

• Fluency in Danish (C1 level) and English (B2 level).


• Strong communication skills and service-oriented mindset.


• Positive energy, enjoy communicating with customers and colleagues


• Previous experience in Customer service, digital service platforms and CRM tools is an advantage

Benefits

• Danish - 11 000 PLN gross monthly


• Relocation package: flight and 7 nights at the hotel.


• Private medical care (Luxmed)


• Group insurance program, sports, and leisure program


• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential


• Training and development programs.


• A very dynamic and international work environment with plenty of career opportunities


• Social activities, events, and celebrations.