Customer Service Advisor with Dutch (Salary 9000 PLN)

CBT; Katowice; On-site; PLN 91,000 - 109,000; Full time

Benefits offered by this job

Private medical care (Luxmed)

Group insurance program

Sports and leisure program (My benefit

3 months probation with paid training

Job summary

CBT in Poland invites applications for a Customer Service Advisor with Dutch. Start immediately on a full-time, labour contract, 160 hours per month, with full office work. You will handle inquiries via phone, chat, and e-mail and assist travelers with difficulties.

Requirements include Dutch C1 and English B2, a proactive attitude, and experience in customer service and CRM tools. We offer private medical care, group insurance, My Benefit program, and a dynamic international environment.

Qualifications

• Dutch C1 and English B2 (both spoken and written).
• Positive energy, enjoy communicating with customers and colleagues.
• Previous experience in Customer service, digital service platforms and CRM tools is an advantage.

Responsibilities

• Responding to customers via phone, chat, and e-mail (outbound and inbound).
• Support customers with travel difficulties.
• Change the reservation both in time and destination, change of personal data
• Advise partners on flights, products, prices, fares, rules, and online services
• contributing to the success of our client.
• Dealing with cancellations and refunds

Skills

Dutch C1

English B2

Customer service mindset

Tools

CRM tools

Job description

Customer Service Advisor with Dutch (Salary 9000 PLN)

Job Openings Customer Service Advisor with Dutch (Salary 9000 PLN)

About the job Customer Service Advisor with Dutch (Salary 9000 PLN)

Position: Customer Service Advisor with Dutch

Start: Immediately

Contract type: Labour contract for full-time (160 working hours per month)

Work model: Full office work

Tasks:

• Responding to customers via phone, chat, and e-mail (outbound and inbound).
• Support customers with travel difficulties.
• Change the reservation both in time and destination, change of personal data
• Advise partners on flights, products, prices, fares, rules, and online services
• contributing to the success of our client.
• Dealing with cancellations and refunds

Requirements:

• Dutch C1 and English B2 (both spoken and written)
• Positive energy, enjoy communicating with customers and colleagues
• Previous experience in Customer service, digital service platforms and CRM tools is
• an advantage

What do we offer you?

• Work for the largest, well-known company
• 1st contract probation 3 months (training is paid from day 1).
• Private medical care (Luxmed),
• Group insurance program, sports, and leisure program (My benefit),
• A very dynamic and international work environment with plenty of career
• Social activities, events, and celebrations,