Travel Advisor for SAS with Danish

Concentrix; Warszawa; On-site; PLN 56,000 - 89,000; Full time

Benefits offered by this job

SAS fare discounts

2-month training program

Diversity in international environment

Growth through coaching and mentoring

Modern Warsaw office

Job summary

SAS in Warsaw is seeking a Travel Advisor to handle premium Nordic travel inquiries, assist with ticket purchases, and support customers through travel disruptions. The role emphasizes clear communication and a patient, helpful demeanor in a busy travel environment.

Office-based in Warsaw, you will join an international team and contribute to a high-quality customer experience with a strong focus on accuracy and service excellence.

Qualifications

• Fluent in Danish (C1) and English (B2); strong communication skills.
• Helpful, collaborative, enthusiastic, patient and open-minded.
• Active listener with clear and concise communication.
• Highly organized with attention to detail.

Responsibilities

• Be the first point of contact for premium travel inquiries.
• Assist in purchasing airline tickets and processing different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls and chat.
• Foster enduring relationships to build trust.

Skills

Danish (C1)

English (B2)

Active listening

Clear communication

Organized

Job description

Travel Advisor for Nordic Premium Airline SAS with Danish

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.


• Help in purchasing airline tickets and handling different payment methods.


• Support customers with travel difficulties.


• Assist passengers via calls /chat.


• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Danish (C1 level) and English (B2 level).


• Naturally helpful and collaborative spirit.


• Enthusiastic, patient, and open-minded.


• Active listener and able to communicate clearly and with ease.


• Sharp eye for accuracy and precision.


• Highly organized.


• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.


• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.


• Enjoy a fully paid 2-month training program, combining \"learning by doing\" with the support of a dedicated training buddy.


• Embrace an international and diverse work environment that broadens your horizons.


• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.


• Work in a modern office located in the heart of Warsaw.