Danish-speaking Airline Support Agent — Growth & Perks

TalentLyft; Warszawa; On-site; PLN 112,000 - 134,000; Full time

Benefits offered by this job

Relocation package

Private medical care

Group insurance

Sports & leisure program

Training & development

Social activities

Dynamic international environment

Job summary

TalentLyft is seeking a Danish-speaking customer service agent in Warsaw to handle inbound calls and chats, advising partners on flights, fares, rules, and online services.

You will change reservations, process special requests, manage cancellations and refunds, assist with tickets and payments, and support customers through travel difficulties; the role includes a full-time contract with relocation and health benefits.

Qualifications

• Danish (C1) and English (B2) fluency required.
• Strong communication and service mindset.
• Experience in customer service or CRM is a plus.

Responsibilities

• Perform inbound calls and chats in Danish.
• Advise partners on flights, products, prices, fares, and rules.
• Change reservations (time/destination) and personal data.
• Handle special service requests (wheelchairs, assistance, animals).
• Process cancellations and refunds of tickets.
• Assist with purchasing airline tickets and handling payments; support travel difficulties.

Skills

Danish (C1)

English (B2)

Job description

TalentLyft is seeking a Danish-speaking customer service agent in Warsaw to handle inbound calls and chats, advising partners on flights, fares, rules, and online services.

You will change reservations, process special requests, manage cancellations and refunds, assist with tickets and payments, and support customers through travel difficulties; the role includes a full-time contract with relocation and health benefits.