Hybrid IT Support Specialist — Polish & English

Unisys

Wrocław

Hybrid

PLN 67,000 - 100,000

Full time

13 days ago

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Benefits offered by this job

Life insurance

Private health insurance

Sports card

PPK

Paid holidays

Hybrid working

Job summary

Unisys is seeking a Customer Support Agent in Poland to assist clients with IT solutions and services worldwide. You will troubleshoot issues, guide users through steps to restore functionality, and coordinate with cross-functional teams.

Fluent English and Polish are required; experience in tech support is a plus. We offer a comprehensive benefits package and hybrid working arrangement, with onboarding and ongoing training.

Qualifications

Fluent English and Polish as primary languages are required.
Experience in telephone technical support or customer service is an advantage.
Proficient with MS Office and Windows environment.
Strong attention to detail and analytical mindset.
Able to handle multiple activities simultaneously and collaborate with others.

Responsibilities

Troubleshooting, diagnosing, and correcting IT-related issues using technical and customer service skills.
Guide clients through steps to restore functionality.
Escalate to Level 2 support when needed.
Coordinate service requests with cross-functional teams.
Collaborate with colleagues to solve problems and develop solutions.
Utilize knowledge base to resolve issues and identify gaps.

Skills

Fluent English

Polish language

Technical support experience

MS Office

Windows knowledge

Attention to detail

Team player

Multitasking

Tools

MS Office

Windows

Job description

Fluent English and Polish are required; experience in tech support is a plus. We offer a comprehensive benefits package and hybrid working arrangement, with onboarding and ongoing training.

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