AI Customer Success & Delivery Manager

Billennium; Polska; Ibrido; PLN 170.000 - 260.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Life insurance

Sports card

CSR and team events

Descrizione del lavoro

Billennium is seeking an AI Customer Success & Delivery Manager to strengthen the growth of our AI & Data business within strategic client accounts. This internal role combines customer success, delivery ownership, staffing excellence, people leadership, and business growth.

You will build trusted client relationships, lead a portfolio of approximately 30–50 consultants, ensure high-quality delivery, and proactively identify new AI & Data opportunities.

Competenze

• 7+ years in Customer Success, Delivery Management, Account Development or Consulting.
• Experience managing enterprise clients and growing existing accounts.
• Experience leading sizeable consultant or delivery teams.
• Knowledge of Staff Augmentation / T&M and Managed Services.
• Commercial and financial ownership of a client or delivery portfolio.
• Practical understanding of AI & Data, GenAI and agentic workflows.
• Professional English.

Mansioni

• Build trusted, multi-level relationships with strategic clients, understand their priorities, identify risks early, and translate feedback into meaningful actions.
• Proactively identify unmet needs, new stakeholders, and upcoming initiatives, turning business challenges into qualified AI & Data opportunities and supporting cross-sell and upsell.
• Lead a portfolio of approximately 30–50 consultants, providing clear expectations, feedback and development direction while supporting engagement, performance, and retention.
• Own the staffing experience across Staff Augmentation / Time & Material, including demand qualification, candidate recommendation quality, onboarding, extensions, replacements, and capacity signals.
• Own or coordinate Managed Services governance, monitoring scope, quality, risks, commitments, continuity, and overall operational health.
• Manage your portfolio with strong commercial awareness, using indicators such as revenue, CM1/margin, utilization, staffing mix, churn, and forecast accuracy to support sound business decisions.
• Use AI actively in everyday work, identify valuable client use cases, collaborate with technical experts to shape credible solutions, and connect Account Management, Recruitment, Delivery, People, and technical teams around clear ownership and next steps.

Conoscenze

Customer success

Delivery management

Account development

Consulting

Enterprise clients

Delivery teams

Staff augmentation

Managed services

Commercial ownership

AI & data

GenAI workflows

Professional English

Descrizione del lavoro

We’re not just another consulting and outsourcing company. We are passionate about pushing boundaries and creating innovative IT solutions that bring joy and benefits to our customers and ourselves.

At Billennium, we turn bold ideas, engineering excellence, and AI into solutions that create real business impact. As a global technology company, we bring together ambitious experts who thrive on innovation, collaboration, and continuous growth. Join us to build future-ready digital solutions in a place where your work matters, and your ideas help shape what’s next.

Our values, captured by the acronym TIGER, define who we are and how we work:

Trust, Innovation, Growth, Energy, and Responsibility guide us in everything we do.

Role Summary:

We are looking for an AI Customer Success & Delivery Manager to strengthen the growth of our AI & Data business within strategic client accounts.

This is an internal Billennium role that brings together customer success, delivery ownership, staffing excellence, people leadership, and business growth. You will build trusted client relationships, lead a portfolio of approximately 30–50 consultants, ensure high-quality delivery, and proactively identify new AI & Data opportunities.

What You Will Do:

• Build trusted, multi-level relationships with strategic clients, understand their priorities, identify risks early, and translate feedback into meaningful actions.
• Proactively identify unmet needs, new stakeholders, and upcoming initiatives, turning business challenges into qualified AI & Data opportunities and supporting cross-sell and upsell.
• Lead a portfolio of approximately 30–50 consultants, providing clear expectations, feedback and development direction while supporting engagement, performance, and retention.
• Own the staffing experience across Staff Augmentation / Time & Material, including demand qualification, candidate recommendation quality, onboarding, extensions, replacements, and capacity signals.
• Own or coordinate Managed Services governance, monitoring scope, quality, risks, commitments, continuity, and overall operational health.
• Manage your portfolio with strong commercial awareness, using indicators such as revenue, CM1/margin, utilization, staffing mix, churn, and forecast accuracy to support sound business decisions.
• Use AI actively in everyday work, identify valuable client use cases, collaborate with technical experts to shape credible solutions, and connect Account Management, Recruitment, Delivery, People, and technical teams around clear ownership and next steps.

Requirements:

• 7+ years of experience in Customer Success, Delivery Management, Account Development or Consulting.
• Experience managing enterprise clients and growing existing accounts.
• Experience leading sizeable consultant or delivery teams.
• Knowledge of Staff Augmentation / T&M and Managed Services.
• Commercial and financial ownership of a client or delivery portfolio.
• Practical understanding of AI & Data, GenAI and agentic workflows.
• Professional English.

Nice to Have

• Experience in regulated enterprise environments.
• Experience combining delivery, people leadership and commercial growth.
• Career growth – access professional development through partnerships with Microsoft, AWS, Snowflake, Salesforce, and more.
• Project diversity – opportunity to work with global clients across sectors and technologies.
• Flexibility – adaptable working hours and remote/hybrid work options.
• Benefits package through Worksmile – including options such as medical and life insurance, sports card, and veterinary care.
• Engaging community – participate in team-building events, hackathons, and CSR initiatives.
• Team-building traditions – including our annual company event.
• Performance rewards – attractive bonus system based on KPIs.