Afternoon Technical Support Engineer - AI-Savvy

Tanium Inc.; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Tanium Inc. is seeking a Technical Support Engineer for the Krakow office. You will handle inbound support cases, triage issues, and work with fellow engineers to resolve complex customer problems, ensuring high levels of customer satisfaction.

The role emphasizes strong troubleshooting and proactive knowledge sharing. You will be improving product quality by testing Tanium, documenting root causes, and providing actionable feedback to engineering.

Qualifications

• 3+ years in IT administration, OS, networking, security, or related fields.
• Ability to pick up new concepts and technologies quickly.
• Strong problem solving and communication skills.

Responsibilities

• Triaging inbound support cases and solving customer issues.
• Collaborating with other Support Engineers to assist with cases.
• Documenting root cause and reporting to improve processes.
• Testing Tanium features and providing feedback to product teams.

Skills

IT administration

Operating systems

Networking

Security

Education

Bachelor's degree in Computer Science / MIS

Job description

Tanium Inc. is seeking a Technical Support Engineer for the Krakow office. You will handle inbound support cases, triage issues, and work with fellow engineers to resolve complex customer problems, ensuring high levels of customer satisfaction.

The role emphasizes strong troubleshooting and proactive knowledge sharing. You will be improving product quality by testing Tanium, documenting root causes, and providing actionable feedback to engineering.