Senior AI‑Native IT Support Engineer

Snowflake; Warszawa; On-site; PLN 180,000 - 260,000; Full time

Job summary

Snowflake is seeking a Senior Support Engineer to bolster our IT infrastructure and executive support capabilities in Warsaw. You will work onsite, coordinating with global teams and local managers to resolve complex technical issues, manage ticket queues, and maintain security standards.

The role requires strong Mac OS experience, change control proficiency, and a proven ability to multitask across high-demand support tasks while staying collaborative and proactive.

Qualifications

• 5+ years in IT infrastructure support.
• 2+ years of executive-level support.
• Strong experience with Mac OS at user level.
• Experience with change control policies and procedures.
• Experience administering small-size corporate server rooms.
• Proficient with Zoom, Slack, Okta, Confluence, JIRA, and ServiceNow.
• Office 365, Google Workspace, Jamf, and Active Directory administration.
• Excellent problem-solving, communication, and organizational skills.
• Willingness to work onsite in Warsaw.

Responsibilities

• Develop relationships with ET departments to ensure successful project implementation and support.
• Analyze and resolve technical issues with local department managers.
• Provide global support by managing tickets in ServiceNow.
• Follow SOPs and escalate priority issues when needed.
• Develop and implement SOPs for remote ET support and hand off to Level 1 desk.
• Participate as a global ET member and contribute to projects.
• Provide local Zoom-based audiovisual support.
• Prepare office for new product releases and ensure IT security compliance.
• Maintain inventory and coordinate equipment for teams.
• Prepare new hire hardware for deployment.
• Lead weekly new hire orientation sessions.
• Troubleshoot client-side network connectivity issues.

Skills

Executive support

IT infrastructure

Mac OS user

Troubleshooting

Tools

Zoom

Slack

Okta

Confluence

JIRA

ServiceNow

Office 365

Google Workspace

Jamf

Active Directory

Job description

Snowflake is seeking a Senior Support Engineer to bolster our IT infrastructure and executive support capabilities in Warsaw. You will work onsite, coordinating with global teams and local managers to resolve complex technical issues, manage ticket queues, and maintain security standards.

The role requires strong Mac OS experience, change control proficiency, and a proven ability to multitask across high-demand support tasks while staying collaborative and proactive.