Enterprise TAM: Strategic Tech Support & Renewal Guidance

Cornerstone OnDemand; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

Cornerstone OnDemand is seeking a Customer Success / TAM-level professional in Kraków to act as the single point of contact for named Elite accounts, ensuring direct routing, time-zone alignment, and backups for coverage. You will lead Monthly Business Reviews, deliver health reviews, monitor renewal risk, and advocate escalation with full context.

Candidate must demonstrate 4+ years in enterprise technical support or TAM, pursue TAM certification within 90 days (including SysAdmin/configuration

Qualifications

• 4+ years enterprise technical support or TAM experience; executive-ready communication.
• TAM certification track within 90 days incl. SysAdmin/configuration depth.
• Commercial awareness — you understand the account’s ARR, entitlements, and renewal timeline.
• Relationship craft: customers ask for you by name and mean it.

Responsibilities

• Serve as single POC for your named Elite accounts: direct routing, no queue, timezone-aligned, with two named backups covering absence.
• Run the Monthly Business Review per account: one slide, open items with dates, commitments earned and kept.
• Deliver technical health reviews on cadence — configuration, integrations, adoption — and near-SysAdmin configuration coaching (PS keeps project delivery; you keep the customer capable).
• Watch the account’s renewal-risk radar: account-level iCSAT, case patterns, and sentiment trends surfaced before a survey would say so.
• Advocate escalations into DEEP with full context; your account’s EIM inputs are accurate because you keep them so.
• Guide training and enablement: certification paths, new-feature walkthroughs, admin coaching.

Skills

Executive communication

Relationship building

Commercial awareness

Customer focus

Job description

Cornerstone OnDemand is seeking a Customer Success / TAM-level professional in Kraków to act as the single point of contact for named Elite accounts, ensuring direct routing, time-zone alignment, and backups for coverage. You will lead Monthly Business Reviews, deliver health reviews, monitor renewal risk, and advocate escalation with full context.

Candidate must demonstrate 4+ years in enterprise technical support or TAM, pursue TAM certification within 90 days (including SysAdmin/configuration