Technical Support Engineer

Tanium; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Tanium is seeking a Technical Support Engineer for a hybrid role based in Kraków. The engineer will resolve technical issues, educate customers, and contribute to overall solution quality while engaging with Tanium and AI-infused tools.

Responsibilities include triaging and solving support cases, collaborating with other engineers, and sharing knowledge. A BS degree and strong English are preferred.

Qualifications

• 3+ years in IT administration, OS, endpoint management, networking, security, IT operations, scripting, or programming.
• Ability to master new concepts and technologies.
• Problem solving & troubleshooting; convey problem statement and plan.
• Independent work with limited assistance; follow technical support procedures.
• Team player with integrity.
• Good command of English in speaking and writing.
• Nice to have: experience supporting customers; exposure to Tanium; familiarity with AI tools.

Responsibilities

• Triaging inbound support cases.
• Solving customer support cases.
• Collaborating with other Support Engineers on their cases.
• Sharing knowledge (education).
• Documenting root cause and reporting.
• Testing Tanium and providing feedback to Engineering.

Skills

IT administration

Operating systems

Endpoint management

Networking

Security

IT operations

Scripting

Programming

Problem solving

English communication

Team player

Integrity

Education

BS degree in Computer Science, MIS, or similar

Tools

Tanium

AI tools

Job description

Afternoon shift running between 15:00 and 23:00 local time. Please note that we’re following hybrid schedule which currently requires employees to work in the Krakow Office (Fabryczna Street) a minimum of three days per week.

The Basics:

At Tanium, our Technical Support Engineer (TSE) fulfills a necessary role in our organization to serve our customers by resolving technical issues, educating customers, helping them in difficult situations and contributing to overall Solution quality. With a primary focus on customer satisfaction, Technical Support Engineers work both reactively and proactively to improve the overall experience of our customers when using Tanium. This role will report to a Global Support Manager.

As a Technical Support Engineer, you’ll have continuous opportunities to apply your best technical and troubleshooting skills while building new ones, especially those centered around Tanium and artificial intelligence infused tools.

What You’ll Do:

• Triaging inbound support cases
• Solving customer support cases
• Collaborating with other Support Engineers to assist with their assigned cases
• Sharing knowledge (education)

Improve customer experience:

• Tracking activity, documenting root cause, and reporting
• Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
• Testing Tanium and providing feedback and enhancement suggestions to the Engineering teams to positively impact Product evolution

Education

• BS degree in Computer Science, MIS, or similar experience a plus

Experience and Skills

Must Haves:

• 3+ years into their career field with solid technical skills in one or more areas of IT administration, operating systems, endpoint management, networking, security, IT operations, scripting, and/or programming.
• Ability to master new concepts and technologies
• Problem solving & troubleshooting; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others.
• Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; able to participate in projects and follow technical support procedures only requiring help on more complex initiatives or issues.
• Team player; experienced sharing responsibilities with others and working towards common goal
• Integrity; always focused on doing the right thing; being a role model for others
• Good command of English language in speaking and writing

Good to Have:

• Prior experience supporting customers
• Previous exposure to Tanium
• Familiarity with AI tools

About Tanium

Tanium is the Autonomous IT company. As Al accelerates both innovation and risk, Tanium Atlas, the company's autonomous operating system, puts the full depth of the Tanium Autonomous IT Platform behind every IT and security operator - human and agentic. Tanium provides the real-time intelligence, agentic decision-making, and autonomous execution operators needed to detect, decide, and remediate at machine speed across their endpoint estate.

The company is recognized as a Leader in the inaugural 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools, as a Leader in the IDC MarketScape: Worldwide Client Endpoint Management Software for Windows Device Management 2025-2026 Vendor Assessment, and as a Leader in The Forrester Wave™. Endpoint Management Platforms, Q2 2026.

To learn how Tanium delivers Autonomous IT for unstoppable business, visit www.tanium.com andfollow us on LinkedIn and X.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Taking care of our team members

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact [e-mail] . For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster .

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