Technical Account Manager - Poland

Cornerstone OnDemand; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

Cornerstone OnDemand is seeking a Customer Success / TAM-level professional in Kraków to act as the single point of contact for named Elite accounts, ensuring direct routing, time-zone alignment, and backups for coverage. You will lead Monthly Business Reviews, deliver health reviews, monitor renewal risk, and advocate escalation with full context.

Candidate must demonstrate 4+ years in enterprise technical support or TAM, pursue TAM certification within 90 days (including SysAdmin/configuration

Qualifications

• 4+ years enterprise technical support or TAM experience; executive-ready communication.
• TAM certification track within 90 days incl. SysAdmin/configuration depth.
• Commercial awareness — you understand the account’s ARR, entitlements, and renewal timeline.
• Relationship craft: customers ask for you by name and mean it.

Responsibilities

• Serve as single POC for your named Elite accounts: direct routing, no queue, timezone-aligned, with two named backups covering absence.
• Run the Monthly Business Review per account: one slide, open items with dates, commitments earned and kept.
• Deliver technical health reviews on cadence — configuration, integrations, adoption — and near-SysAdmin configuration coaching (PS keeps project delivery; you keep the customer capable).
• Watch the account’s renewal-risk radar: account-level iCSAT, case patterns, and sentiment trends surfaced before a survey would say so.
• Advocate escalations into DEEP with full context; your account’s EIM inputs are accurate because you keep them so.
• Guide training and enablement: certification paths, new-feature walkthroughs, admin coaching.

Skills

Executive communication

Relationship building

Commercial awareness

Customer focus

Job description

Cornerstone believes human potential grows exponentially when AI works in service of people. Global Customer Support is where that promise is kept — one customer, one case, one conversation at a time

In this role you will...

• Serve as single POC for your named Elite accounts: direct routing, no queue, timezone-aligned, with two named backups covering absence.

• Run the Monthly Business Review per account: one slide, open items with dates, commitments earned and kept.

• Deliver technical health reviews on cadence — configuration, integrations, adoption — and near-SysAdmin configuration coaching (PS keeps project delivery; you keep the customer capable).

• Watch the account’s renewal-risk radar: account-level iCSAT, case patterns, and sentiment trends surfaced before a survey would say so.

• Advocate escalations into DEEP with full context; your account’s EIM inputs are accurate because you keep them so.

• Guide training and enablement: certification paths, new-feature walkthroughs, admin coaching.

You've got what it takes if you have...

• 4+ years enterprise technical support or TAM experience; executive-ready communication.

• TAM certification track within 90 days incl. SysAdmin/configuration depth.

• Commercial awareness — you understand the account’s ARR, entitlements, and renewal timeline.

• Relationship craft: customers ask for you by name and mean it.

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at [e-mail]