Technical Support Ops Lead - Evening/Night, Onsite Kraków

LTM; Kraków; On-site; PLN 180,000 - 240,000; Full time

Job summary

LTM in Kraków, Poland, seeks an Operations Manager (Technical Support Manager) to lead and optimize technical support operations on a fixed-term basis. The role is 100% on-site with evening and night shifts, focusing on timely delivery, customer satisfaction, and team growth.

The candidate will manage projects, mentor staff, handle escalations, and collaborate across teams to improve processes and service quality while upholding organizational values.

Qualifications

• Experience leading technical support teams.
• Strong English communication skills.
• Ability to manage projects and budgets.
• Willingness to work evening and night shifts.

Responsibilities

• Lead and manage technical support operations ensuring smooth daily functioning.
• Oversee project management responsibilities including planning execution and delivery.
• Handle escalations and resolve complex customer issues promptly.
• Foster team growth through mentoring coaching and career development initiatives.
• Engage in strategic planning to align team objectives with organizational goals.
• Maintain effective communication with customers and internal teams.
• Coordinate resource management to ensure optimal allocation and utilization.
• Collaborate with crossfunctional teams to enhance support processes and service quality.
• Ensure adherence to organizational values and promote a culture of continuous improvement.

Job description

LTM in Kraków, Poland, seeks an Operations Manager (Technical Support Manager) to lead and optimize technical support operations on a fixed-term basis. The role is 100% on-site with evening and night shifts, focusing on timely delivery, customer satisfaction, and team growth.

The candidate will manage projects, mentor staff, handle escalations, and collaborate across teams to improve processes and service quality while upholding organizational values.