Technical Support Engineer Krakow, Poland (Hybrid)

Tanium Inc.; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Tanium Inc. is seeking a Technical Support Engineer for the Krakow office. You will handle inbound support cases, triage issues, and work with fellow engineers to resolve complex customer problems, ensuring high levels of customer satisfaction.

The role emphasizes strong troubleshooting and proactive knowledge sharing. You will be improving product quality by testing Tanium, documenting root causes, and providing actionable feedback to engineering.

Qualifications

• 3+ years in IT administration, OS, networking, security, or related fields.
• Ability to pick up new concepts and technologies quickly.
• Strong problem solving and communication skills.

Responsibilities

• Triaging inbound support cases and solving customer issues.
• Collaborating with other Support Engineers to assist with cases.
• Documenting root cause and reporting to improve processes.
• Testing Tanium features and providing feedback to product teams.

Skills

IT administration

Operating systems

Networking

Security

Education

Bachelor's degree in Computer Science / MIS

Job description

This position's designated to the afternoon shift running between 15:00 and 23:00 local time. Please note that we're following hybrid schedule which currently requires employees to work in the Krakow Office (Fabryczna Street) a minimum of three days per week,

The Basics:

At Tanium, our Technical Support Engineer (TSE) fulfills a necessary role in our organization to serve our customers by resolving technical issues, educating customers, helping them in difficult situations and contributing to overall Solution quality. With a primary focus on customer satisfaction, Technical Support Engineers work both reactively and proactively to improve the overall experience of our customers when using Tanium. This role will report to a Global Support Manager.

As a Technical Support Engineer, you’ll have continuous opportunities to apply your best technical and troubleshooting skills while building new ones, especially those centered around Tanium and artificial intelligence infused tools.

What You’ll Do:

Assist customers by:

• Triaging inbound support cases
• Solving customer support cases
• Collaborating with other Support Engineers to assist with their assigned cases
• Sharing knowledge (education)

Improve customer experience by:

• Tracking activity, documenting root cause, and reporting
• Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
• Testing Tanium and providing feedback and enhancement suggestions to the Engineering teams to positively impact Product evolution

Education

• BS degree in Computer Science, MIS, or similar experience a plus

Experience and Skills

Must Haves:

• 3+ years into their career field with solid technical skills in one or more areas of IT administration, operating systems, endpoint management, networking, security, IT operations, scripting, and/or programming.
• Ability to master new concepts and technologies
• Problem solving & troubleshooting; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others.
• Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; able to participate in projects and follow technical support procedures only requiring help on more complex initiatives or issues.
• Team player; experienced sharing responsibilities with others and working towards common goal
• Integrity; always focused on doing the right thing; being a role model for others
• Good command of English language in speaking and writing

Good to Have:

• Prior experience supporting customers
• Previous exposure to Tanium
• Familiarity with AI tools

About Tanium

Tanium is the Autonomous IT company. As Al accelerates both innovation and risk, Tanium Atlas, the company's autonomous operating system, puts the full depth of the Tanium Autonomous IT Platform behind every IT and security operator - human and agentic. Tanium provides the real-time intelligence, agentic decision-making, and autonomous execution operators needed to detect, decide, and remediate at machine speed across their endpoint estate.

The company is recognized as a Leader in the inaugural 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools, as a Leader in the IDC MarketScape: Worldwide Client Endpoint Management Software for Windows Device Management 2025-2026 Vendor Assessment, and as a Leader in The Forrester Wave™. Endpoint Management Platforms, Q2 2026.

To learn how Tanium delivers Autonomous IT for unstoppable business, visit www.tanium.com andfollow us on LinkedIn and X.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Taking care of our team members

• Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

Tanium is an Equal Opportunity and affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre‑employment testing or requirements, please contact [e-mail] . For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster .

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