Technical Support Engineer for Cloud, CCTV & Access Control

Motorola Solutions; Kraków; On-site; PLN 42,000 - 66,000; Full time

Job summary

Motorola Solutions in Kraków is seeking an experienced Technical Support professional to provide exceptional assistance to global customers via phone, email, live chat, and remote sessions. You will diagnose and resolve software and hardware issues across cloud platforms and access control systems.

Document findings in the CRM, contribute to knowledge base articles, and collaborate with Product and Sales teams to ensure a high-quality customer experience.

Qualifications

• 2+ years of experience in Technical Support, Customer Service, or Helpdesk.
• Fluency in English (written and oral) is essential.
• Ability to explain complex technical concepts clearly to customers.

Responsibilities

• Provide exceptional technical assistance to global customers via phone, email, live chat, and remote sessions.
• Diagnose and resolve complex software and hardware issues across cloud platforms, CCTV, and access control systems.
• Concisely document software, hardware, and network information in the CRM and update knowledge base articles.
• Collaborate with regional/global support teams and Product/Sales to ensure a high-quality customer experience.

Skills

Technical support

Customer service

Troubleshooting

Communication skills

Education

Bachelor's degree in CS/IT

Tools

CRM systems

Diagnostic tools

Job description

Motorola Solutions in Kraków is seeking an experienced Technical Support professional to provide exceptional assistance to global customers via phone, email, live chat, and remote sessions. You will diagnose and resolve software and hardware issues across cloud platforms and access control systems.

Document findings in the CRM, contribute to knowledge base articles, and collaborate with Product and Sales teams to ensure a high-quality customer experience.