Jobs in Brasilien

Skill required: Network Services - Cisco Routing and Switching Operations
Designation: Business Advisory Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? "Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve
Looking for a candidate who has expertise in Networking and has good knowledge on fundamentals of Network
A solution that validates the ability to install, configure, operate, and troubleshoot medium-size route and switched networks."
What are we looking for? "•Agility for quick learning
•Ability to work well in a team
•Process-orientation
•Written and verbal communication
•Network fundamentals
•Understanding all the networking devices: Routers, switches, etc.
•IP connectivity, access, addressing, and services
•Network security fundamentals
•Installation, Configuration, Operation, Administration, and Troubleshooting Fundamental IPv4 & IPv6 Business Networks
•Excellent Communication
•Problem Solving Skills
•Flexibility
•Teamwork •Experience and working knowledge on OSI Layer 1 (Physical) and 2 (Datalink) troubleshooting (WAN point to point connection) •Experience and working knowledge with IP, WAN, OSI layer, TCP/IP models, IPv4/v6 addressing, subnetting and Ethernet. •Layer 1 to Layer 3 fault isolation and troubleshooting with telco providers and onsite technicians. •Experience working with internal groups (e.g., order entry, test & turn-up, sales), and third party client/vendors and LEC s (preferred). •Familiarity with SDH, SONET, and Ethernet concepts •Basic knowledge of cabling infrastructure such as patch panels, cross-connects and fiber types. •Experience working with internal groups (e.g., order entry, test & turn-up, sales), and third party client/vendors and LEC s (preferred). •Experience working with global carriers in North America, LATAM, APAC, and/or EMEA •Experience working in a multi-vendor DWDM optical environment •Good English written/verbal communication and customer engagement skills Strong focus on providing an outstanding user experience •Must be detail-oriented, with strong organizational skills •Able to work independently and also in a team environment
"
Roles and Responsibilities: "•In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts
•Provide 24/7/365 monitoring of ticket queue, phones, and IRC channel
•Manage network events such as:
•Fiber cuts/ Leased Wave outage - Notify dark fiber providers of outage and manage event to resolution, verify quality of remedial work by measuring power levels etc., and provide all stakeholders with periodic updates
•Link Down, Latency, Packet Loss, Network Traffic Issues and Routing and BGP issues - Familiarity
•Provide 24/7/365 monitoring of ticket queue, phones, and IRC channel
•Manage network events such as:
•Fiber cuts/ Leased Wave outage - Notify dark fiber providers of outage and manage event to resolution, verify quality of remedial work by measuring power levels etc., and provide all stakeholders with periodic updates
•Link Down, Latency, Packet Loss, Network Traffic Issues and Routing and BGP issues - Familiarity and understanding of router show commands and how to interpret the output
•Manage client s optical network, manage alarms and faults in a multi-vendor environment, and
•Tracking of all work in ticketing system network interconnects with internal and external network operators
•Track and maintain a repository of RFOs and vendor improvements/actions and be able to represent client during external calls with 3rd party providers
•Manage troubleshooting, confirming fix and restoring traffic from network incidents reported by internal teams and third-party teams, engaging field resources and inventory teams as necessary.
•Track, coordinate and manage hardware recalls / minor card or part replacement, RMA part delivery, initiate production change requests and work with onsite techs for faulty card/part replacement
•Read/Parse vendor notifications and translate to Client’s Production Change Request (PCR s)
•Look up affected circuits to include them in change request
•Escalate any emergency change requests for immediate review and scheduling
•Navigate ambiguity with unclear notifications from vendors - escalating as necessary or referring notification to other internal client teams
"Any Graduation

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces.Join Accenture to work at the heart of change.

Visit us atwww.accenture.com

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