Assistant Manager Business Development

DHL; Karachi Division; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

A global logistics company is looking for a business development professional in Karachi, Pakistan to enhance customer relationships and execute sales strategies. The ideal candidate should have 4-6 years of experience in freight forwarding, a strong sales record, and excellent communication skills. Responsibilities include addressing customer inquiries, negotiating contracts, and conducting market intelligence. A Master’s degree and proficiency in Microsoft Office are preferred.

Qualifications

• 4-6 years of experience in field sales at freight forwarding.
• Broad understanding of trade lane specifics and Air Freight.
• Proven sales record required.

Responsibilities

• Develop and maintain relationships with customers.
• Timely address customer complaints and inquiries.
• Execute sales plans to meet targets.
• Negotiate contractual terms with customers.
• Present products and services to potential customers.
• Collect information on potential customers' creditworthiness.
• Conduct market intelligence and competitor analysis.

Skills

Sales and business expertise

Customer satisfaction

Negotiation skills

Market intelligence

Communication skills

Education

Master’s degree in relevant field

Tools

Microsoft Office

Job description

Overview

We are seeking an incumbent who will be responsible to develop and execute business development in order to improve DHL’s attainment of business. Ensure detailed study and understanding of customers' shipping requirements in order to provide highly customized services, encompassing logistics and distribution services, to specifically identified customers. If this exciting opportunity interests you and you meet the criteria below, please apply.

Major Expertise

Sales and business expertise of handling Air Freight field sales.

Roles & Responsibilities

• Develop and maintain strong professional relationship with customers by ensuring highest level of customer’s satisfaction continuously.
• Timely customer complaint redressal and enquiry response.
• Management and retention of defined customer portfolio.
• Develop and execute sales plan/strategy/activities to achieve target budgets.
• Negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• Responsible for delivery of high-quality presentation of the entire range of standardized products and services to potential customers.
• Actively plan, prepare, and realize sales calls for better customer retention and new business acquisition.
• Secure/collect all necessary information to assess credit worthiness of potential customers.
• Conduct surveys and market intelligence gathering to assess, target the potential business prospects and review competitor behavior.

Skills, Qualifications & Experience

• Minimum 4-6 years of working experience in field sales at freight forwarding.
• Broad understanding of trade lane specifics in the forwarding industry and deep knowledge of Air Freight, and logistics business models.
• Master’s degree is preferred in relevant field.
• Capability to deliver presentations and highly effective in conducting sales negotiations.
• Must have proven sales record.
• Must have excellent communication, management, and interpersonal skills.
• Command over Microsoft Office and other related software.