Technical Support Officer

Agay Barho; Peshawar City Tehsil; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading automation firm is seeking a Technical Support Officer to ensure smooth onboarding and support of retailers connected to the POS system across multiple cities in Pakistan. Main responsibilities include providing technical support, data analysis, and troubleshooting issues. A Bachelor's degree in IT, Business Administration, or related fields is preferred. Ideal candidates should possess strong analytical and communication skills, with a solid understanding of retail operations and invoicing.

Qualifications

• Understanding of invoicing and retail operations.
• Basic knowledge of Sales Tax Act and POS rules.
• Proficiency in databases and reporting tools.

Responsibilities

• Facilitate onboarding of retailers into the POS system.
• Provide first-level technical support to retailers.
• Prepare periodic reports on POS activity.

Skills

Understanding of POS systems

Analytical skills

Communication skills

Ability to handle multiple cases

Education

Bachelor’s degree in IT or related fields

Tools

Excel

Databases

Job description

Our client Pakistan Revenue Automation (Pvt) Ltd is looking for a Technical Support Officer in Karachi, Lahore, Sialkot, Quetta, Peshawar.

The POS Support Officer is responsible for ensuring smooth onboarding, integration, monitoring, and support of retailers connected to the POS system, ensuring compliance with sales tax laws and real-time transaction reporting.

Key Responsibilities

• POS Integration & Onboarding
• Facilitate onboarding of retailers into the POS system.
• Coordinate with POS integrators and retailers for system integration.
• Verify POS configuration, registration, and real-time connectivity with FBR servers.
• Assist in issuance and validation of POS IDs and credentials.
• Technical Support
• Provide first-level technical support to retailers and integrators.
• Resolve issues related to invoice transmission, system errors, duplication, and downtime.
• Escalate complex technical issues to IT Wing or system vendors.Maintain issue logs and resolution timelines.
• Data Analysis & Reporting
• Prepare periodic reports (daily, weekly, monthly) on POS activity.
• Analyze trends such as peak hours, invoice volumes, and item-level data.
• Support IT Wing and domain teams by providing data in prescribed formats.
• Assist in reconciliation of POS data with sales tax returns.
• System & Record Management
• Maintain records of POS-registered taxpayers and their system status.
• Assist in archiving or flagging duplicate or erroneous invoices with approval.
• Ensure documentation of approvals, system changes, and corrective actions.

Required Skills & Competencies

• Understanding of POS systems, invoicing, and retail operations.
• Basic knowledge of Sales Tax Act, POS rules, and FBR notifications.
• Strong analytical skills for data validation and anomaly detection.Proficiency in Excel, databases, and MIS reporting tools.
• Effective communication and coordination skills.
• Ability to work under deadlines and handle multiple cases.

Educational Qualification

• Bachelor’s degree in IT, Computer Science, Business Administration, Commerce, or Accounting (preferred).
• Relevant certifications in IT systems or data analysis are an advantage.

Experience

• Experience in POS systems, ERP, tax systems, or government IT projects preferred.
• Fresh candidates with strong technical aptitude may also be considered.