Remote Operations Lead — Healthcare Process Optimization

Go Lean Health; Larkana; Remote; PKR 2,286,000 - 2,668,000; Full time

Job summary

Pillar Health Solutions is seeking an Executive Assistant & Operations Partner to join as an Operations Lead who can build, run, and continuously improve the operational engine behind the business. The role is remote, full-time, 40 hours per week, and involves collaborating with leadership, coordinating physician partners, staff, and patients.

You will investigate scheduling bottlenecks, design practical solutions, implement SOPs, dashboards, and AI-enabled automations, and measure impact to

Qualifications

• 2+ years of experience in operations, program management and client success.
• Experience owning processes and outcomes rather than only completing assigned administrative tasks.
• Strong understanding of patient scheduling, provider coordination, documentation, healthcare administrative workflows, and service operations.
• Demonstrated ability to identify operational problems, investigate root causes, and independently implement solutions.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and spoken English.
• Strong communication skills and confidence interacting with physicians, practice staff, healthcare professionals, patients, and senior leadership.
• Experience creating or improving SOPs, workflows, dashboards, trackers, or operational systems.
• Strong attention to detail, particularly when working with patient information, documentation, billing information, and operational data.
• Ability to manage multiple priorities in a fast-moving, changing, or early-stage environment.
• Comfortable learning unfamiliar tools, systems, workflows, and processes independently.
• Practical experience using AI, automation, or technology to improve business processes.

Responsibilities

• Executive Support & Project Management: work with leadership to organize priorities, coordinate projects, manage follow-ups, and ensure tasks and deadlines are completed.

Skills

Operations

Program management

Client success

Scheduling

Provider coordination

Healthcare workflows

SOPs & Dashboards

AI automation

Stakeholder management

Tools

EHR/EMR systems

Scheduling platforms

CRM tools

Telehealth systems

Job description

Pillar Health Solutions is seeking an Executive Assistant & Operations Partner to join as an Operations Lead who can build, run, and continuously improve the operational engine behind the business. The role is remote, full-time, 40 hours per week, and involves collaborating with leadership, coordinating physician partners, staff, and patients.

You will investigate scheduling bottlenecks, design practical solutions, implement SOPs, dashboards, and AI-enabled automations, and measure impact to