Remote Operations Lead for Healthcare Process Automation

Go Lean Health; Nawabshah; Remote; PKR 2,286,000 - 2,668,000; Full time

Job summary

Pillar Health Solutions is seeking an Executive Assistant & Operations Partner to build and run our operational engine. This role is remote, full-time, and focused on coordinating leadership priorities, improving patient scheduling, and implementing automated processes across physician practices and care teams.

You will track performance, develop SOPs, and deliver actionable insights from operational data. The candidate should thrive in a fast-moving, early-stage healthcare environment and be

Qualifications

• 2+ years in operations, program management and client success.
• Experience owning processes and outcomes, not just admin tasks.
• Strong understanding of patient scheduling, provider coordination, and healthcare workflows.
• Ability to identify root causes and independently implement solutions.
• Excellent written and spoken English.
• Experience creating or improving SOPs, workflows, dashboards, and SOPs.
• Strong attention to detail with patient data and billing information.
• Ability to manage multiple priorities in a fast-moving environment.
• Comfortable learning unfamiliar tools, systems, workflows, and processes independently.
• Practical experience using AI, automation, or technology to improve business processes.

Responsibilities

• Executive Support & Project Management: organize priorities, coordinate projects, manage follow-ups, and ensure deadlines are met.
• Turn leadership discussions into clear action plans and track progress with stakeholders.
• Prepare meeting summaries, presentations, and reports to support leadership decisions.
• Business Operations & Process Improvement: coordinate daily activities across physician practices, patients, and internal teams.
• Support onboarding, scheduling, provider coordination, documentation, and other admin workflows.
• Identify inefficiencies, resolve recurring issues, and create or improve SOPs and checklists.
• Reporting, Technology & AI Automation: maintain dashboards and performance reports; analyze data and provide insights.
• Leverage AI tools and automation to streamline repetitive tasks and improve reporting.

Skills

Operations

Project management

Process improvement

Stakeholder collaboration

English fluency

Data reporting

AI automation

Healthcare workflows

Prioritization

Leadership support

Tools

EHR/EMR systems

Scheduling platforms

CRM tools

Telehealth systems

Analytics dashboards

Job description

Pillar Health Solutions is seeking an Executive Assistant & Operations Partner to build and run our operational engine. This role is remote, full-time, and focused on coordinating leadership priorities, improving patient scheduling, and implementing automated processes across physician practices and care teams.

You will track performance, develop SOPs, and deliver actionable insights from operational data. The candidate should thrive in a fast-moving, early-stage healthcare environment and be