Remote Operations Lead: Health Services & Patient Flow

GoLean Health; Lahore; Remote; PKR 2,290,000 - 2,672,000; Full time

Job summary

Pillar Health Solutions is seeking an Operations Lead to build and optimize the operational engine behind its healthcare services. You will partner with leadership to shape workflows connecting physician partners, staff, patients, and specialists, while driving automation and continuous process improvement.

This remote, full-time role focuses on scaling operations, reducing manual work, and delivering measurable improvements across the care continuum.

Qualifications

• 2+ years of experience in healthcare operations or related field.
• Proven ability to own processes and drive outcomes.
• Strong scheduling, provider coordination, and documentation knowledge.
• Excellent written and spoken English.

Responsibilities

• Own onboarding from agreement to launch, including referrals and billing workflows.
• Oversee patient journey from referral to scheduling and engagement.
• Coordinate with dietitians, exercise professionals, and support staff.
• Monitor billing, documentation flow, and revenue-related issues.
• Map workflows, design SOPs, trackers, and dashboards.
• Track KPI across referrals, scheduling, engagement, and provider utilization.

Tools

EHR/EMR systems

Scheduling platforms

CRM tools

Job description

Pillar Health Solutions is seeking an Operations Lead to build and optimize the operational engine behind its healthcare services. You will partner with leadership to shape workflows connecting physician partners, staff, patients, and specialists, while driving automation and continuous process improvement.

This remote, full-time role focuses on scaling operations, reducing manual work, and delivering measurable improvements across the care continuum.