Officer - Air Freight

DHL Global Forwarding Pakistan (Private) Limited; Lahore; On-site; PKR 900,000 - 1,700,000; Full time

Job summary

DHL Group in Lahore is seeking an experienced professional to manage day-to-day air freight exports operations, ensuring data accuracy, timely shipments, and achievement of KPIs and customer expectations.

You will liaise with Sales, Brokerage and Transport teams, negotiate carrier rates, and maintain productive relationships with customers, carriers and vendors, while delivering efficient, compliant freight service.

Qualifications

• 2-3 years of exports operations work experience at multinational or renowned local freight forwarding company.
• Bachelor's degree or equivalent experience/qualification in relevant field.
• Strong understanding of Air exports, exports regulations, and documentation.

Responsibilities

• Owning and displaying DHL Group's values.
• Handling customer and network air exports enquiries.
• Executing shipments in a timely manner with data accuracy in the system.
• Negotiating prices with carriers and supporting station growth.
• Coordinating with Sales, Sales Support, Brokerage, Transport and other teams to ensure timely task completion.
• Maintaining healthy relationships with carriers, customers and vendors.
• Improving email response times and handling customer complaints effectively.
• Engaging with regional compliance teams to improve KPI performance.

Skills

Communication

Management

Interpersonal skills

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Overview:

We are seeking an incumbent who will be responsible for handling day-to-day shipments & operational activities of Air Freight exports in the most efficient, smooth and productive manner meeting all KPIs, service deliverables & customer expectations.

Roles & Responsibilities:

• Owning and displaying DGF's values.
• Handling customer & network air exports enquiries.
• Executing shipments in a timely manner while ensuring data accuracy in the system.
• Negotiating prices with carriers and support the business growth of the station.
• Coordinating effectively with cross functional teams (Sales, Sales Support, Brokerage, Transport etc.) and ensuring task completion in a timely manner.
• Ensuring a healthy and potential business relation with carriers, customers, and all vendors.
• Ensuring and improving minimum email response time.
• Handling customer complaints in most effective manner or assigns tasks to other functions/teammates.
• Handling aggravated & annoyed customers and bridging the communication gap.
• Learn and understand important KPIs and their impacts and work towards improved results, if needed.
• Taking part in discussions with regional compliance team to improve station’s KPI performance

Skills, Qualifications & Experience:

• Minimum 2-3 years of exports operations work experience at multinational or renowned local freight forwarding company.
• Minimum bachelor's degree or equivalent experience/qualification in relevant field.
• Strong understanding of Air exports & exports regulations and documentation.
• Possessing excellent communication, management and interpersonal skills.
• Command over Microsoft Office and other related software.