Officer - Air Freight

DHL Global Forwarding; Lahore; On-site; PKR 900,000 - 1,500,000; Full time

Job summary

DHL Global Forwarding in Lahore, Pakistan, is seeking an experienced Air Freight Operations professional to manage day-to-day exports and ensure efficient, KPI-driven performance. You will coordinate with Sales, Brokerage, and Transport teams to execute shipments with accuracy and timeliness.

The role requires 2–3 years in exports operations, a bachelor’s degree, and strong communication and MS Office skills.

Qualifications

• Minimum 2–3 years of exports operations experience.
• Bachelor’s degree or equivalent in a relevant field.
• Strong understanding of Air exports regulations and documentation.

Responsibilities

• Handle day-to-day shipments and operational activities of Air Freight exports.
• Coordinate with cross-functional teams to ensure timely task completion.
• Negotiate prices with carriers and support station growth.
• Ensure data accuracy in the system and improve KPI performance.
• Manage customer enquiries and address complaints effectively.
• Maintain healthy relationships with carriers, customers and vendors.

Skills

Communication skills

Management skills

Interpersonal skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description:

We are seeking an incumbent who will be responsible for handling day-to-day shipments & operational activities of Air Freight exports in the most efficient, smooth and productive manner meeting all KPIs, service deliverables & customer expectations.

Roles & Responsibilities:

• Owning and displaying DGF’s values.
• Handling customer & network air exports enquiries.
• Executing shipments in a timely manner while ensuring data accuracy in the system.
• Negotiating prices with carriers and support the business growth of the station.
• Coordinating effectively with cross functional teams (Sales, Sales Support, Brokerage, Transport etc.) and ensuring task completion in a timely manner.
• Ensuring a healthy and potential business relation with carriers, customers, and all vendors.
• Ensuring and improving minimum email response time.
• Handling customer complaints in most effective manner or assigns tasks to other functions/teammates.
• Handling aggravated & annoyed customers and bridging the communication gap.
• Learn and understand important KPIs and their impacts and work towards improved results, if needed.
• Taking part in discussions with regional compliance team to improve station’s KPI performance

Skills, Qualifications & Experience:

• Minimum 2-3 years of exports operations work experience at multinational or renowned local freight forwarding company.
• Minimum bachelor’s degree or equivalent experience/qualification in relevant field.
• Strong understanding of Air exports & exports regulations and documentation.
• Possessing excellent communication, management and interpersonal skills.
• Command over Microsoft Office and other related software.