Air Freight Operations Specialist

DHL Group; Lahore; Presencial; PKR 900.000 - 1.700.000; Tempo integral

Resumo da vaga

DHL Group in Lahore is seeking an experienced professional to manage day-to-day air freight exports operations, ensuring data accuracy, timely shipments, and achievement of KPIs and customer expectations.

You will liaise with Sales, Brokerage and Transport teams, negotiate carrier rates, and maintain productive relationships with customers, carriers and vendors, while delivering efficient, compliant freight service.

Qualificações

• 2-3 years of exports operations work experience at multinational or renowned local freight forwarding company.
• Bachelor's degree or equivalent experience/qualification in relevant field.
• Strong understanding of Air exports, exports regulations, and documentation.

Responsabilidades

• Owning and displaying DHL Group's values.
• Handling customer and network air exports enquiries.
• Executing shipments in a timely manner with data accuracy in the system.
• Negotiating prices with carriers and supporting station growth.
• Coordinating with Sales, Sales Support, Brokerage, Transport and other teams to ensure timely task completion.
• Maintaining healthy relationships with carriers, customers and vendors.
• Improving email response times and handling customer complaints effectively.
• Engaging with regional compliance teams to improve KPI performance.

Conhecimentos

Communication

Management

Interpersonal skills

MS Office

Formação

Bachelor's degree

Ferramentas

Microsoft Office

Descrição da vaga

DHL Group in Lahore is seeking an experienced professional to manage day-to-day air freight exports operations, ensuring data accuracy, timely shipments, and achievement of KPIs and customer expectations.

You will liaise with Sales, Brokerage and Transport teams, negotiate carrier rates, and maintain productive relationships with customers, carriers and vendors, while delivering efficient, compliant freight service.