Digital Banking Relationship Lead

Mashreq Bank PSC; Pakistan; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

Mashreq Bank PSC seeks a Virtual Relationship Manager to act as a digital bridge between clients and the bank, delivering a seamless onboarding and post-onboarding journey with tailored financial solutions. The VRM Lead will drive performance, client satisfaction and revenue growth while ensuring compliance, using a customer-centric, digital-first approach.

The role emphasizes proactive client engagement, strong sales and interpersonal skills, and the ability to build long-term relationships in

Qualifications

• 5–7 years’ experience in a similar role.
• Strong sales knowledge and market awareness.
• Digital onboarding and client servicing emphasis.

Responsibilities

• Lead management and drop-off handling for new acquisition.
• Managing NSTP scenarios.
• Assisted client onboarding.
• Client servicing and complaints handling.
• Cross-sell within 3 months on books.
• Portfolio management.

Skills

Sales knowledge

Interpersonal skills

Relationship management

Networking

Analytical skills

Problem solving

Pressure handling

Self-motivation

Cultural sensitivity

Job description

Mashreq Bank PSC seeks a Virtual Relationship Manager to act as a digital bridge between clients and the bank, delivering a seamless onboarding and post-onboarding journey with tailored financial solutions. The VRM Lead will drive performance, client satisfaction and revenue growth while ensuring compliance, using a customer-centric, digital-first approach.

The role emphasizes proactive client engagement, strong sales and interpersonal skills, and the ability to build long-term relationships in