Digital Relationship & Growth Manager

Mashreq; Karachi Division; On-site; PKR 892,800 - 1,227,600; Full time

Job summary

Mashreq is seeking a Virtual Relationship Manager to enhance client engagement and deliver a technology-driven banking experience. The role involves client onboarding, complaints handling, and portfolio management. Applicants should possess strong sales knowledge, interpersonal skills, and at least 5-7 years of experience in a similar role. The VRM will be accountable for client satisfaction and performance outcomes while adhering to compliance standards.

Qualifications

• At least 5-7 years’ experience in a similar job.
• Self-motivated and positive attitude.
• Ability to work under pressure.

Responsibilities

• Lead Management & Drop-off Handling (New Acquisition)
• Client Servicing & Complaints Handling
• Portfolio Management

Skills

Sales knowledge

Interpersonal skills

Relationship Management

Analytical skills

Problem resolution skills

Job description

Mashreq is seeking a Virtual Relationship Manager to enhance client engagement and deliver a technology-driven banking experience. The role involves client onboarding, complaints handling, and portfolio management. Applicants should possess strong sales knowledge, interpersonal skills, and at least 5-7 years of experience in a similar role. The VRM will be accountable for client satisfaction and performance outcomes while adhering to compliance standards.