Senior Virtual Relationship Manager - Digital Banking Lead

Mashreq; Karachi Division; On-site; PKR 3,500,000 - 5,500,000; Full time

Job summary

Mashreq seeks a Senior Virtual Relationship Manager Team Lead to guide a team of RMs, serving as the digital bridge between the bank and SME clients. You will drive proactive client engagement, oversee onboarding and post-onboarding support, and tailor financial solutions.

You will own the team’s performance, client satisfaction, and revenue growth while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.

Qualifications

• Strong sales knowledge and market trends in investments and financial markets.
• Excellent interpersonal skills and cultural sensitivity.
• Relationship management and networking abilities; extrovert/amiable.
• 5–7 years’ experience in a similar role.
• Self-motivated with a positive attitude.
• Analytical and numeric abilities.
• Resilient under pressure with quick thinking.
• Dynamic, result-oriented approach.

Responsibilities

• Lead management and drop-off handling for new acquisitions.
• Manage NSTP scenarios.
• Assisted client onboarding.
• Client servicing and complaints handling.
• Cross-sell within 3 months on books.
• Portfolio management.

Skills

Sales knowledge

Interpersonal skills

Relationship management

Self-motivation

Analytical skills

Problem solving

Working under pressure

Result oriented

Market knowledge

Job description

Mashreq seeks a Senior Virtual Relationship Manager Team Lead to guide a team of RMs, serving as the digital bridge between the bank and SME clients. You will drive proactive client engagement, oversee onboarding and post-onboarding support, and tailor financial solutions.

You will own the team’s performance, client satisfaction, and revenue growth while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.