Virtual Relationship Manager - NeoBiz (Mashreq Bank Pakistan Limited)

Mashreq; Karachi Division; On-site; PKR 1,500,000 - 2,000,000; Full time

Job summary

Mashreq is seeking a Virtual Relationship Manager in Karachi, Pakistan to serve as a digital bridge for SME clients. The role demands excellent client engagement and onboarding support, focusing on tailored financial solutions. Candidates should have 5-7 years of experience in a similar position, strong sales knowledge, and exceptional interpersonal skills. A dynamic, result-oriented personality is vital for success in this role. The position requires working under pressure while driving revenue growth and client satisfaction.

Qualifications

• 5-7 years' experience in a similar job.
• Self-motivated and positive attitude.
• Dynamic and result-oriented approach to work.

Responsibilities

• Lead management and drop-off handling for new acquisition.
• Manage NSTP scenarios.
• Assist client onboarding.
• Handle client servicing and complaints.
• Cross-sell within 3 MOB.

Skills

Sales knowledge

Relationship Management

Interpersonal skills

Analytical skills

Problem resolution skills

Ability to work under pressure

Job description

Overview

Job Purpose: The Virtual Relationship Manager (VRM) will be serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions, will be accountable for his own performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.

Key Result Areas / Responsibilities

• Lead Management & Drop-off Handling (New Acquisition)
• Managing NSTP Scenarios
• Assisted client onboarding
• Client Servicing & Complaints Handling
• Cross-Sell (within 3 MOB)

Knowledge, Skills & Experience

• Strong sales knowledge & market trends/investments/ Financial Market Knowledge.
• Strong Interpersonal skills and cultural sensitivity
• Relationship Management & Networking skills. Extrovert/Amiable personality
• At least 5-7 years’ experience in a similar job.
• Self-Motivated and positive attitude.
• Analytical and numeric skills.
• Problem resolution skills.
• Ability to work under pressure and think on his/er feet.
• Dynamic, result-oriented approach to work.