Virtual Relationship Manager (Mashreq Bank Pakistan Limited)

Mashreq Bank PSC; Pakistan; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

Mashreq Bank PSC seeks a Virtual Relationship Manager to act as a digital bridge between clients and the bank, delivering a seamless onboarding and post-onboarding journey with tailored financial solutions. The VRM Lead will drive performance, client satisfaction and revenue growth while ensuring compliance, using a customer-centric, digital-first approach.

The role emphasizes proactive client engagement, strong sales and interpersonal skills, and the ability to build long-term relationships in

Qualifications

• 5–7 years’ experience in a similar role.
• Strong sales knowledge and market awareness.
• Digital onboarding and client servicing emphasis.

Responsibilities

• Lead management and drop-off handling for new acquisition.
• Managing NSTP scenarios.
• Assisted client onboarding.
• Client servicing and complaints handling.
• Cross-sell within 3 months on books.
• Portfolio management.

Skills

Sales knowledge

Interpersonal skills

Relationship management

Networking

Analytical skills

Problem solving

Pressure handling

Self-motivation

Cultural sensitivity

Job description

Job Purpose:

The Virtual Relationship Manager (VRM) serves as a critical digital bridge between the bank and its clients, delivering a seamless, technology-driven banking experience. This role is responsible for driving proactive client engagement, managing smooth onboarding and post-onboarding journeys, and ensuring that customers receive tailored financial solutions aligned with their needs. The VRM Lead will be accountable for performance outcomes, client satisfaction, and revenue growth, while strictly adhering to compliance standards. Through a customer-centric and digital-first approach, the VRM will foster strong, long-term relationships and enhance the overall Neo banking experience.

Key Responsibilities:

VRM is pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM’s

• Lead Management & Drop-off Handling (New Acquisition)
• Managing NSTP Scenarios
• Assisted client onboarding
• Client Servicing & Complaints Handling
• Cross-Sell (within 3 Months on Books)
• Portfolio Management

Knowledge, Skills & Experience:

• Strong sales knowledge & market trends/investments/ Financial Market Knowledge.
• Strong Interpersonal skills and cultural sensitivity
• Relationship Management & Networking skills. Extrovert/Amiable personality
• At least 5-7 years’ experience in a similar job.
• Self-Motivated and positive attitude.
• Analytical and numeric skills.
• Problem resolution skills.
• Ability to work under pressure and think on his/er feet.
• Dynamic, result-oriented approach to work.