Virtual Relationship Manager (Mashreq Bank Pakistan Limited)

Mashreq; Karachi Division; On-site; PKR 892,800 - 1,227,600; Full time

Job summary

Mashreq is seeking a Virtual Relationship Manager to enhance client engagement and deliver a technology-driven banking experience. The role involves client onboarding, complaints handling, and portfolio management. Applicants should possess strong sales knowledge, interpersonal skills, and at least 5-7 years of experience in a similar role. The VRM will be accountable for client satisfaction and performance outcomes while adhering to compliance standards.

Qualifications

• At least 5-7 years’ experience in a similar job.
• Self-motivated and positive attitude.
• Ability to work under pressure.

Responsibilities

• Lead Management & Drop-off Handling (New Acquisition)
• Client Servicing & Complaints Handling
• Portfolio Management

Skills

Sales knowledge

Interpersonal skills

Relationship Management

Analytical skills

Problem resolution skills

Job description

Job Purpose

The Virtual Relationship Manager (VRM) serves as a critical digital bridge between the bank and its clients, delivering a seamless, technology-driven banking experience. This role is responsible for driving proactive client engagement, managing smooth onboarding and post-onboarding journeys, and ensuring that customers receive tailored financial solutions aligned with their needs. The VRM Lead will be accountable for performance outcomes, client satisfaction, and revenue growth, while strictly adhering to compliance standards. Through a customer‑centric and digital‑first approach, the VRM will foster strong, long‑term relationships and enhance the overall Neo banking experience.

Key Responsibilities

• Lead Management & Drop‑off Handling (New Acquisition)
• Managing NSTP Scenarios
• Assisted client onboarding
• Client Servicing & Complaints Handling
• Cross‑Sell (within 3 Months on Books)
• Portfolio Management

Knowledge, Skills & Experience

• Strong sales knowledge & market trends/investments/ Financial Market Knowledge.
• Strong Interpersonal skills and cultural sensitivity
• Relationship Management & Networking skills. Extrovert/Amiable personality
• At least 5-7 years’ experience in a similar job.
• Self‑Motivated and positive attitude.
• Analytical and numeric skills.
• Problem resolution skills.
• Ability to work under pressure and think on his/er feet.
• Dynamic, result‑oriented approach to work.